Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3718 in Grand Rapids offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Woodpointe Crossings.
Details
- DeliveryNot available
Location
Hours
Reviews
3.3
119 reviews
5 stars
61
4 stars
6
3 stars
4
2 stars
7
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some employees praised for their helpfulness while others are criticized for rudeness and lack of professionalism.
Operational Issues
Multiple customers reported issues with store hours, including early closures and unavailability of services during posted hours.
Pricing Concerns
Customers expressed dissatisfaction with additional charges for services like taping boxes and printing labels, which they found excessive compared to other locations.
Cleanliness and Organization
Some reviews noted that the store appeared cluttered and unclean, impacting the overall customer experience.
Efficiency
While some customers appreciated the quick service, others experienced long wait times and inefficient handling of transactions.
- MAMichelle AbbottOct 27, 20251.0I’ve gone 3 separate times for their notary service and every time I’m told the person went home early or is not in. What is the point of store hours? They also don’t answer the phone to confirm before coming.
- APAlexandry PenaSep 12, 20255.0Devon was awesome! Helpful professional and willing to help and approachable. We need more customer service personal in places like this like him. Keep up the great work! Great experience I was able to get what I needed to get done after a long shift at work with no issues. Thank you!2
- GHGeorge HeinzAug 29, 20255.0Had a great experience- everyone was very friendly and helpful- it was clean and organized
- JSJoey SimmonsAug 29, 20251.0It’s currently 8:10 on a Friday, and no sign of an employee. Voicemail says they are open but shop is completely locked up. Waste of a trip.
- CHCarol HoskinsAug 10, 20251.0Rushed to get here before the 4:00 closing on a Sunday afternoon and they had doors locked with no employees visible at 3:56. The open sign was up and at least 4 other angry people were at the doors with me. Now I have to make another 30 minute drive (one way) wasting gas and time because someone wanted to quit early. Not a professional way to run a business.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #3718 in Grand Rapids offer?
The UPS Store #3718 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours of The UPS Store #3718?
The store is open Monday through Friday from 8:00 AM to 7:00 PM, Saturday from 10:00 AM to 3:30 PM, and Sunday from 11:00 AM to 4:00 PM.
Is The UPS Store #3718 open on Sundays?
Yes, the store is open on Sundays from 11:00 AM to 4:00 PM.
Are there any holiday closures or special hours for The UPS Store #3718?
The store is closed on November 27, December 25, December 31, January 1, and January 19. On other holidays, hours may vary. Please check their website for up-to-date information.
What payment methods are accepted at The UPS Store #3718?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Where is The UPS Store #3718 located?
It is located at 2500 East Beltline SE, Ste G, Grand Rapids, MI 49546, USA, in the Woodpointe Crossings area.
Can I find shredding services near The UPS Store #3718?
Yes, Shred Nations offers shredding services nearby, which can complement The UPS Store's document finishing and shredding options.
Are there dining options close to The UPS Store #3718 for a lunch break?
Yes, nearby restaurants include Tea Garden for Chinese and Asian cuisine, SUBWAY for sandwiches, and Toastn' Tea for bubble tea and light meals.
What health and wellness facilities are near The UPS Store #3718?
Good Life Physical Therapy and The DRIPBaR Grand Rapids medical spa are nearby, offering physical therapy and wellness services, ideal for customers seeking health support.
Can I get office and printing supplies around The UPS Store #3718?
Yes, The UPS Store itself offers office products and mailing supplies, and nearby stores like Staples and Office Depot also provide extensive office and printing supplies.