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The UPS Store

4.7
(128 reviews)

Business Details

2100 E Beltline Ave NE, Grand Rapids, MI
49525, United States
(616) 229-9770

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7824 in Grand Rapids offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Location

The UPS Store
2100 E Beltline Ave NE, Grand Rapids, MI
49525, United States

Hours

Reviews

4.7
128 reviews
5 stars
115
4 stars
4
3 stars
1
2 stars
1
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Shakira and Marisela for their outstanding service.

Efficiency

Several reviews highlighted the quick service and minimal wait times, especially during busy hours, indicating a well-organized operation.

Pricing Issues

Some customers expressed dissatisfaction with pricing, citing instances of perceived overcharging for basic supplies and services.

Mixed Experiences

While many reviews were positive, there were a few negative experiences related to staff training and handling of specific situations, indicating inconsistency in service quality.
  • GG
    Gabriel Rodriguez (Gabe)
    Dec 12, 2025
    1.0
    This UPS Store wasted my time, my patience, and my money. I waited in line for almost twenty minutes just to get simple copies made. When it was finally my turn, the employee had absolutely no idea how to use the copier. I had to wait even longer for a manager, and by the time anything got done, I’d basically stood through two lines for something that should have taken two minutes. Then the real joke hit at checkout. They are charging almost four dollars for a plain white envelope and almost four dollars for a stamp. That is blatant price gouging. I even told them you can get an entire box of envelopes at Meijer for less than what they charge for ONE. And yes, Meijer sold me an envelope and a stamp for a dollar right after I left this place. When I called and asked to return the overpriced stamp, I was given some bizarre story about “fraudulent returns” on single stamps, which is the most ridiculous excuse I’ve ever heard. Just say you don’t accept returns instead of insulting people’s intelligence with made-up nonsense. This location is disorganized, untrained, and wildly overpriced. I won’t be coming back, and I’d recommend going literally anywhere else unless you enjoy being overcharged and having your time wasted.
  • CV
    Carol VerBurg
    Nov 16, 2025
    5.0
    Always friendly and fast service.
  • WB
    William Burrel
    Nov 9, 2025
    5.0
    Best UPS store in Kent County!
  • AH
    Annie H
    Nov 6, 2025
    5.0
    Well staffed and efficient! Might want to avoid the 4-5 ish time frame but even with a line they’re pretty quick!
  • KB
    Kalyn Boone
    Sep 20, 2025
    5.0
    They are always so friendly and quick. I never have to wait for more than a minute or two. I’m so glad we have this location with this staff!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7824 in Grand Rapids offer?

The UPS Store #7824 provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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