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The UPS Store

4.6
(153 reviews)

Business Details

3450 Alpine Ave NW, Grand Rapids, MI
49544, United States
(616) 551-3031

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7582 in Grand Rapids offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
3450 Alpine Ave NW, Grand Rapids, MI
49544, United States

Hours

Reviews

4.6
153 reviews
5 stars
130
4 stars
6
3 stars
1
2 stars
4
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently described as friendly, helpful, and efficient, providing excellent customer service experiences.

Store Cleanliness

Customers appreciate the cleanliness and organization of the store, noting it contributes to a positive experience.

Service Speed

Many reviews highlight the quick and efficient service, even during busy times, making transactions smooth and hassle-free.

Parking Issues

Several customers mentioned difficulties with parking at the location, indicating it can be a challenge during peak times.

Mixed Experiences

While most feedback is positive, there are isolated incidents of poor service or dissatisfaction with specific staff members.
  • ZI
    Zax Ion
    1 day ago
    1.0
    Calling because the tracking number provided on the receipt doesn't work. They don't answer the phone. Amazon claims I returned the item twice but I paid $70 once for the return I was promised a refund on. But this location won't even answer a phone to give me a tracking number. They answered one and now it appears they are avoiding me. They refuse to answer my question on a valid tracking number. I have now attempted to call over 100 times with no answer. Almost a hour later. Still can't get somebody to answer the phone. Tried calling from 10:30 AM to 5:30 PM but nobody answers.
  • NS
    Neva Snow
    6 days ago
    1.0
    VERY DISAPPOINTED! The lady who helped me at the counter was pretty nice and on top of her job but the lady next to her not only threw my package after I asked for a fragile sticker but the package also arrived damaged and the stuff I sent inside was broken! I told her there was a snow globe inside and that there needs to be a fragile sticker. Well, the snow globe is broken; the box is intensely damaged and now I have to buy a whole new birthday gift all thanks to your company failing to do your side of the job. I thought UPS was known for taking care of packages.. guess I was way wrong. In fact, I thought UPS was the "go-to" place for sending packages but if this is how you fo your job, I'll make sure never to recommend you guys again.
  • NN
    Nunyab
    Feb 10, 2026
    1.0
    They seriously should’ve thought about the location they put this building. There is never enough parking for any of the patrons. It is absolutely horrendous. How many times I’ve had to circle out of the parking lot because I can’t even access the store. It’s way to busy and small
  • ST
    Sarah P Tow
    Jan 29, 2026
    1.0
    I have yet to go into this store & have a positive experience. Every employee seems annoyed to be there like the customers are an inconvenience.
  • TG
    Tricia Green
    Jan 15, 2026
    1.0
    Avoid if you need notary services- about a month ago I went to this store to have a legal document notarized with additional witnesses. I have now been given feedback I need to have my document redone because the notary was apparently improperly trained that they cannot serve as a witness. Complete waste of time and money coming to this store.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7582 in Grand Rapids offer?

The UPS Store #7582 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and computer access.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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