The UPS Store

4.7
141 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7582 in Grand Rapids offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
3450 Alpine Ave NW, Grand Rapids, MI
49544, United States

Hours

Reviews

4.7
141 reviews
5 stars
125
4 stars
5
3 stars
1
2 stars
3
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and efficient, with many customers praising individual employees for their exceptional service.

Cleanliness

Customers appreciate the cleanliness and organization of the store, noting it creates a pleasant shopping environment.

Efficiency

Many reviews highlight the quick service and minimal wait times, with customers often in and out of the store in just a few minutes.

Mixed Experiences

While most feedback is positive, there are a few reports of negative interactions with staff, indicating inconsistency in customer service.

Location Convenience

The store is noted for its convenient location and accessibility, making it a preferred choice for many customers.
  • AH
    Andy Hawes
    Nov 13, 2025
    4.0
    Friendly staff. My packages always make it to their destination in a timely manner when I drop them off at this location. Lobby is clean and organized. My only complaint is how insanely busy the parking lot is at this location. Sometimes there's a line of vehicles from both entrances and no open spots. My advice is to try to schedule drop off at slower times and have your package pre-labeled if possible.
  • LA
    Lynn AR
    Oct 30, 2025
    5.0
    Great staff, location. The store is always clean and organized.
  • CB
    Cody Brinkert
    Oct 30, 2025
    3.0
    Normally a great spot. Today I went in to return an Amazon item and was greeted by a woman who was super dismissive. She was excited to say that their Gmail was not working so I couldn't send them the label. Knowing that there are other methods to share files, I had asked if there was another inbox, or if could use airdrop, Bluetooth, or USB she double down almost in the middle of my question and said I'll have to get it printed elsewhere. It felt overly confrontational. Going elsewhere
  • BA
    Ben Adloff
    Sep 4, 2025
    5.0
    Bryan was the MVP. Unbelievably high quality service, this guy deserves a raise. I highly recommend
  • KF
    Kendra Fisher
    Aug 24, 2025
    5.0
    Made it here 2 minutes before they closed and had no issue getting a package accepted and label printed for an exchange I had to return asap. I've never had issues with ups whether I'm sending or expecting a package (just wish it was as close to me as the post office is).

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7582 in Grand Rapids offer?

The UPS Store #7582 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and computer access.