The UPS Store

4.7
146 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7582 in Grand Rapids offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
3450 Alpine Ave NW, Grand Rapids, MI
49544, United States

Hours

Reviews

4.7
146 reviews
5 stars
128
4 stars
6
3 stars
1
2 stars
4
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and efficient, with many customers praising individual employees for their exceptional service.

Efficiency

Customers frequently mention quick service and minimal wait times, even during busy periods, indicating a well-managed operation.

Cleanliness

The store is noted for being clean and organized, contributing to a positive customer experience.

Parking Issues

Several reviews highlight challenges with parking, particularly during peak times, suggesting a need for better parking management.

Mixed Experiences

While most feedback is positive, there are isolated incidents of poor service, indicating variability in customer experiences.
  • TP
    Tanya Parris
    5 days ago
    2.0
    Super busy today, which makes sense that it is post holidays. The reason for the 2 star review is because the girl organizing packages behind the counter was just carelessly tossing them. Then I asked for my pre-ship labeled item to have a handle with care sticker and the guy ringing me up did not put one on it. I sure hope my $500 worth of grooming shears make it in one piece. I would have went with anyone other than UPS, but the company ships through you guys.
  • JS
    Jolene Schipper
    Jan 4, 2026
    4.0
    I would say my only problem with this store is the location/parking. Probably not the best place for a UPS store. It is always super busy and almost can never find a parking spot. Other than that, the store and staff it’s self are great!
  • DM
    Danielle Magoon
    Dec 30, 2025
    5.0
    Efficient and kind! Even when holiday returns were crazy. Good team
  • BH
    Brad Hollenbeck
    Dec 20, 2025
    5.0
    It's always quick and painless going into the store and returning a package or sending one out and the staff is very good at their job. I should have known going in. It was going to be crazy busy Right before Christmas and potentially a long wait, but the staff got through everybody pretty fast
  • RN
    Robin Nesbit-Walker
    Dec 20, 2025
    5.0
    UPS this particular location is a wonderful store However, during the Holiday Season they open at 10:00 am on Saturdays Im very shocked they haven’t changed their hours.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7582 in Grand Rapids offer?

The UPS Store #7582 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and computer access.