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Staples

3.9
(141 reviews)

Business Details

(616) 949-2705

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Grand Rapids, MI provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
5110 28th Street, Grand Rapids, MI
49512, United States

Hours

Reviews

3.9
141 reviews
5 stars
84
4 stars
18
3 stars
8
2 stars
5
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude or dismissive behavior, particularly in the print department.

Product Availability

Customers appreciate the wide selection of office supplies and printing services, but some expressed frustration with stock issues and pricing, particularly for color copies.

Store Experience

The store environment received varied feedback; while some found it clean and well-organized, others noted disorganization and long wait times due to understaffing.

Staff Knowledge

Many reviews highlighted the staff's knowledge and willingness to assist, although there were instances of poor communication and lack of support during busy times.
  • SL
    Sally Loew
    Feb 7, 2026
    5.0
    Excellent customer service at the Print Shop! Helped me navigate printing multiple copies and photos as well!
  • JS
    Jodi Smith
    Feb 4, 2026
    5.0
    I used Staples design and printing tools on their website. They turned out better than I hoped and on time! Great job!
  • DF
    David Fox
    Jan 21, 2026
    5.0
    Excellent customer service at the store and especially at the print center. They stand behind their work and if something needs fixing, they take care of it right away without any hassle. Very impressed with their products and services and the people who work there!
  • RK
    Robert Koster
    Dec 18, 2025
    5.0
    Great place to buy office supplies, they have a great inventory. If you can't find it here..it most likely has not yet been invented yet.
  • DD
    Dreka
    Dec 17, 2025
    5.0
    Charity..Ben..Cheri..they help a lot of small businesses but I’m so thankful for their kindness and insight…some I couldn’t name but the whole team a gem..and my business is appreciative of them.

Frequently Asked Questions About Staples

What services does Staples in Grand Rapids, MI offer?

Staples provides innovative printing, shipping, technology, travel, and recycling services, along with products essential for working and learning.

What are the store hours for Staples in Grand Rapids?

Staples is open Monday to Friday from 8:00 AM to 8:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 11:00 AM to 6:00 PM.

Brand Certified Facts from Staples

Staples partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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