FedEx Office in Grand Rapids, MI provides a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service when and where you need it. Services include FedEx shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. You can also upload documents with FedEx Office Print Online to have your flyers, brochures, presentations, banners or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Gretchen and Ben for their exceptional service.
Efficiency
Several reviews highlighted the quick service and ability to handle multiple customers effectively, although some noted instances of slow service during busy times.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about rude staff and poor service in certain situations, indicating inconsistency in customer interactions.
Printing Services
Customers appreciated the quality and ease of use of the printing services, with many mentioning successful outcomes for their printing needs.
Location Issues
Some reviews mentioned problems with package handling and shipping, including delays and miscommunication regarding shipping requirements.
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Asmir Hodzic
Oct 22, 2025
1.0
Refused to accept package because I didn't buy a box from them.
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Sarah Stevens
Oct 4, 2025
5.0
Came to drop off a package on Saturday morning. A lovely woman working was helping another costumer but greeted me immediately! That makes a huge difference. She also asked what I needed and directed me to where I needed to go. I am impressed because I could have been standing there for several minutes before she could help me but she was very efficient and helpful. Just wanted to give her a shout out for being awesome!
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Luke Schafer
Aug 14, 2025
5.0
All of my experience with this location has been great. Quick service, efficient, and able to answer questions when I have them.
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Michele Thorson
Jun 5, 2025
5.0
I was in a bind, and I had to send out my son't birth certificate and social security card overnight. Ben is the one that helped me, and he was awesome. He offered a little tracking device to reassure me. He could not have been more polite, helpful and professional. Wouldn't think to go somewhere else for this service now.
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Candice Hope
Dec 14, 2020
4.0
I usually go to the one downtown but this one is nice if you are on/near 28th! I went in early this morning on a week day Monday trying to go in when they would most likely be less chaotic.
Sarah helped me. She was quick and patient with my big shipment, but she was also upset that I didn't have my packages pre-paid and label-printed. Although, she didn't come out-right and tell me that. She was extremely friendly with other customers who had pre-paid drop-off packages and noticeably not the same with me. It was a bewildering and embarrassing experience for me.