Business Details
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FedEx Office in Grand Rapids, MI provides a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service when and where you need it. Services include FedEx shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. You can also upload documents with FedEx Office Print Online to have your flyers, brochures, presentations, banners or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.
Location
FedEx Office Print & Ship Center
3614 28th St SE, Grand Rapids, MI
49512, United States
Hours
Reviews
4.1
115 reviews
5 stars
83
4 stars
4
3 stars1
2 stars
8
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Gretchen and Ben for their exceptional service.
Efficiency
Several reviews highlighted the quick service and ability to handle multiple customers effectively, although some noted instances of slow service during busy times.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about rude staff and poor service in certain situations, indicating inconsistency in customer interactions.
Printing Services
Customers appreciated the quality and ease of use of the printing services, with many mentioning successful outcomes for their printing needs.
Location Issues
Some reviews mentioned problems with package handling and shipping, including delays and miscommunication regarding shipping requirements.
- AHAsmir HodzicOct 22, 20251.0Refused to accept package because I didn't buy a box from them.
- SSSarah StevensOct 4, 20255.0Came to drop off a package on Saturday morning. A lovely woman working was helping another costumer but greeted me immediately! That makes a huge difference. She also asked what I needed and directed me to where I needed to go. I am impressed because I could have been standing there for several minutes before she could help me but she was very efficient and helpful. Just wanted to give her a shout out for being awesome!
- LSLuke SchaferAug 14, 20255.0All of my experience with this location has been great. Quick service, efficient, and able to answer questions when I have them.
- MTMichele ThorsonJun 5, 20255.0I was in a bind, and I had to send out my son't birth certificate and social security card overnight. Ben is the one that helped me, and he was awesome. He offered a little tracking device to reassure me. He could not have been more polite, helpful and professional. Wouldn't think to go somewhere else for this service now.
- CHCandice HopeDec 14, 20204.0I usually go to the one downtown but this one is nice if you are on/near 28th! I went in early this morning on a week day Monday trying to go in when they would most likely be less chaotic. Sarah helped me. She was quick and patient with my big shipment, but she was also upset that I didn't have my packages pre-paid and label-printed. Although, she didn't come out-right and tell me that. She was extremely friendly with other customers who had pre-paid drop-off packages and noticeably not the same with me. It was a bewildering and embarrassing experience for me.
Frequently Asked Questions About FedEx Office Print & Ship Center
What services are offered at FedEx Office Print & Ship Center in Grand Rapids?
FedEx Office Print & Ship Center offers printing, shipping, copying, digital printing, direct mail, signs and graphics, internet access, computer rental, fax services, passport photos, online notary, lamination, and binding services.
Where is FedEx Office Print & Ship Center located?
It is located at 3614 28th St SE, Grand Rapids, MI 49512, USA.
What are the opening hours of FedEx Office Print & Ship Center?
The center is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment options does FedEx Office Print & Ship Center accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Can I upload documents online for printing at FedEx Office Print & Ship Center?
Yes, you can upload documents using FedEx Office Print Online for convenient pickup or delivery of your printed materials.
What are some popular nearby places to FedEx Office Print & Ship Center where I can eat?
Nearby dining options include Chipotle Mexican Grill, Outback Steakhouse, Don Pablo's, Saladworks, and Crumbl Cookies.
Where can customers shop for clothing near FedEx Office Print & Ship Center?
Nearby shopping options include Shops At Centerpoint, Men's Wearhouse, Sierra, and V&A Bootery for shoes.
Are there any health or beauty services near the FedEx Office location?
Yes, Ideal Image Grand Rapids for laser hair removal and European Wax Center are nearby beauty and spa locations.
What contact methods are available to reach FedEx Office Print & Ship Center?
You can contact them by phone at +1 616-957-7888 or by email at usa5393@fedex.com.
Does FedEx Office Print & Ship Center offer any business-related products?
Yes, they provide business cards, presentation printing, manuals, brochures, newsletters, and promotional products among others.