Business Details
About
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The DHL Express Service Point at Grand Rapids in Grand Rapids offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally. For more information and DHL Promo Codes to help you save on every shipment, visit our store today.
Details
- DeliveryAvailable
Location
DHL Express Service Point Grand Rapids
5028 Kraft Avenue SE, Grand Rapids, MI
49512, United States
Hours
Reviews
3.5
335 reviews
5 stars
198
4 stars
11
3 stars5
2 stars
7
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff, particularly Kim and Igor, received high praise for their helpfulness, professionalism, and going above and beyond to assist customers.
Delivery Issues
Several customers reported significant delays and problems with package deliveries, including packages being held without clear communication.
Mixed Experiences
While many customers had positive interactions with staff, others expressed frustration with the overall delivery service and customer support.
Efficiency
Some reviews highlighted the quick and efficient service provided by the staff, especially in urgent situations.
Communication
Customers noted a lack of effective communication regarding package tracking and delivery status, leading to confusion and dissatisfaction.
- DSDaniel SNov 17, 20255.0The woman at the desk (Kim T.) was very professional and she did her best to save me money on my package, that was going to England.
- MGMike GearhiserNov 10, 20255.0Huge thanks to Kim and the whole crew at DHL Grand Rapids! Everyone there was super friendly, fast, and helpful. They made my whole international shipping process easy and stress-free. You can tell they really care about their customers, this is definitely my go-to spot for shipping from now on! (Pretty sure this is the first review I’ve ever posted… they are that good!)
- ZHZhengyi HouNov 6, 20255.0I ship document international through DHL Grand Rapids multiple times, love their customer service. Kim is very friendly and professional! Would recommend to everyone.
- DSDiane SchulhoffOct 28, 20255.0Went to the DHL Express Service Point Grand Rapids. Jim was very helpful sending a small pkg to Paraguay!! First time shipping via DHL and will certainly use them again if/when the need arises!!
- DSDiana StepanovichOct 24, 20255.0This evening I had the pleasure of meeting Colin. We had an urgent shipment arrive to DHL Grand Rapids facility and I showed up with only a tracking number and a description of "wooden boxes." He quickly successfully located the boxes and we avoided downtime on our manufacturing lines. Thank you for your great customer service!
Frequently Asked Questions About DHL Express Service Point Grand Rapids
What services does DHL Express Service Point Grand Rapids offer?
DHL Express Service Point Grand Rapids offers international shipping services and next day shipping and delivery for personal or business needs.
Where is DHL Express Service Point Grand Rapids located?
It is located at 5028 Kraft Avenue SE, Grand Rapids, MI 49512, US.
What are the operating hours for DHL Express Service Point Grand Rapids?
The service point is open Monday to Friday from 10:00 AM to 6:00 PM and closed on Saturdays and Sundays.
Does DHL Express Service Point Grand Rapids offer package delivery services?
Yes, they offer DELIVERY services as part of their pickup and delivery options.
What payment options are accepted at DHL Express Service Point Grand Rapids?
They accept American Express, Apple Pay, Check, Discover, MasterCard, and Visa.
How can I contact DHL Express Service Point Grand Rapids?
You can call them locally at +1 616-656-9556 or the main phone at +1 800-225-5345.
Are there any nearby freight or cargo services that can complement DHL Express Service Point?
Yes, G M Freight and Reliable Delivery are nearby freight and cargo services that complement DHL's shipping options.
What nearby services might be useful for packaging or shipping supplies near DHL Express Service Point Grand Rapids?
Dewitt Packaging Corp and Action Packaging, nearby packing supply and shipping centers, offer packaging materials helpful for shipments.
Are there any interesting places near DHL Express Service Point Grand Rapids for visitors to check out?
Gerald R. Ford International Airport Viewing Park nearby is a great spot to visit before or after shipping your parcels.
Does DHL Express Service Point Grand Rapids have a mobile app for convenient shipping?
Yes, they have apps available on both Android and iOS platforms for easier shipping access.