DHL Express Service Point Grand Rapids

Reviews

• TK

  Tiha Kabir

  6 days ago
  5.0
  Super quick! Thank you so much!
• PP

  Percival

  Feb 8, 2026
  1.0
  I think they just need to fire the management team and restart again. It’s been multiple times receiving packages from Europe but once it arrives at this location, they will hold it for a day or more and no explanation is given. Their service is crud. My last package was on hold for 3days
• SO

  s o

  Feb 4, 2026
  1.0
  My was supposed to receive a package today but no package!!! Not surprised after reading the reviews. It took less time for the package to come from Greece to the states then shipping it to my house from a warehouse. I live in Michigan and my package has been in Grand rapids Michigan for 5 days. Seriously 5 days just setting there. I’m going to contact the that company that I purchased the item being shipped and let them know I will never buy from them ever again until they find a more reliable shipper !!! DHL you suck !!
• CH

  Cami Hernandez

  Jan 15, 2026
  1.0
  The worst parcel delivery company. They think they can fix the problem with just an apology. I've been waiting two weeks for a package that can't reach its destination due to a lack of communication. A complete waste of time and money. I don't recommend them at all; they're a free headache.
• MA

  M A

  Jan 9, 2026
  1.0
  Regarding the customer service experience, I had requested express delivery, which was scheduled for Friday. I waited the entire morning at home for my package. Despite the package arriving at this location at 8am that morning, it was not prepared for delivery by the end of the day. When I visited the office, the front desk staff refused to retrieve my order and advised me to wait until next Monday at home to receive my package, instead of fulfilling their responsibility and delivering the package that was already at this location.

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