United States Postal Service

1.8
307 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 32455 W 12 Mile Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
32455 W 12 Mile Rd, Farmington, MI
48333, United States

Hours

Reviews

1.8
307 reviews
5 stars
41
4 stars
13
3 stars
9
2 stars
15
1 star
229

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times and understaffing, leading to frustration.

Staff Attitude

Many reviews highlighted rude and unprofessional behavior from staff, contributing to a negative customer experience.

Delivery Issues

Frequent complaints about misdelivered packages and poor communication regarding delivery status.

Management Concerns

Customers expressed dissatisfaction with management's handling of staffing and operational issues, indicating a need for better oversight.
  • TO
    Tomasita Olson
    4 days ago
    1.0
    They allow your mail to be stolen. And if you leave checks in the blue box outside they will be stolen and rewrote. Even tho this is a felony nothing seems to be done about it. They will email you and tell you that the mail was stolen tho, how kind. You think they would get a better box or put a camera up since it happens numerous times tho
  • MZ
    Mohammed Zaghloul
    Jan 6, 2026
    1.0
    The worst postal service over here. Don't go there Snail will move faster then there staff
  • SA
    sue a
    Jan 3, 2026
    5.0
    The place was packed, the self serve kiosk bin was full and not opening for more, the weather sucked....then SHEREE showed up, started directing traffic and helping people get their shipping/mailing deeds done all the while answering questions from 2 other people at a time. She was cheerful and pleasant no matter how many people were pestering her. Shame on the hierarchy for cutting so many workers out and causing such stress for others. We need more Sherees.
  • BB
    Benjamin
    Dec 21, 2025
    1.0
    I live getting notifications of "usps attempted delivery but ran into unexpected issues' and every neighbor who was supposed to receive a package gets the same notification and no USPS truck even bothered coming around to begin with.
  • CC
    CD
    Dec 20, 2025
    1.0
    Wait times ridiculous. Two people working counted in holiday season. Employees moving very slow and not friendly at all.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.