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Brand Certified

United States Postal Service

3.1
(147 reviews)

Business Details

1140 Abbot Rd, East Lansing, MI
48823, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1140 Abbot Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1140 Abbot Rd, East Lansing, MI
48823, United States

Hours

Reviews

3.1
147 reviews
5 stars
68
4 stars
9
3 stars
3
2 stars
6
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some employees are praised for their friendliness and efficiency, others are reported as rude and unhelpful.

Efficiency

Many customers appreciate the quick service for mailing and passport applications, but there are complaints about long wait times and unresponsive phone support.

Delivery Issues

Numerous reviews highlight problems with package delivery, including lost items and failure to deliver to apartments.

Professionalism

Several customers noted a lack of professionalism among some staff members, particularly in handling sensitive requests like passport applications.
  • KS
    Khondoker Shuaib
    6 days ago
    2.0
    15/20 people in the que but only one person is serving. So, it's long wait.
  • VR
    Victoria Ranbarger
    6 days ago
    1.0
    Never have I had my packages deliver on time. Even if the package has been ready to deliver for two days +. For example, I ordered a package that was supposed to arrive on a Wednesday, that Tuesday it was ready for delivery and it’s going on Friday and they haven’t delivered it (I live not even 10 minutes away from USPS).
  • OL
    Ollie Lenoir
    Feb 25, 2026
    1.0
    Van number 8423368 just pulled out in front of me and my family and almost caused an accident they did NOT have right of way
  • LS
    Linda Sulla
    Jan 24, 2026
    5.0
    Quick and always friendly service. That's for service I have gotten from the employees at the building itself. I also have a great mail carrier. She even brought a 40 lb package that FedEx had delivered up to my second floor apartment for me! I would deduct 1/2 star because the fill-in for my regular carrier's day off is, at best, second rate. She tosses my packages from near the top of the stairs to my doorway.
  • ER
    Erin Rittersdorf
    Dec 20, 2025
    1.0
    I’ve tried two weekends in a row to call the office directly and no one has answered the phone. I have questions I need answered about my passport application by a person in this office and I have been transferred to a never ending dial tone each time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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