FedEx Office in East Lansing, MI provides a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service when and where you need it. Services include FedEx shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. You can also upload documents with FedEx Office Print Online to have your flyers, brochures, presentations, banners or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.
Location
Certified by FedEx Office Print & Ship Center • Mar 01, 2026
Certified by FedEx Office Print & Ship Center • Mar 01, 2026
Reviews
4.6
599 reviews
5 stars
500
4 stars
31
3 stars
15
2 stars8
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and going above and beyond, particularly highlighting employees like Molly, Katie, and Janine.
Service Speed
There are mixed reviews regarding service speed; while some customers experienced quick service, others reported long wait times and slow processing.
Inconsistency
Customer experiences varied significantly, with some praising the service while others reported rude or unhelpful staff, indicating inconsistency in service quality.
Accessibility Issues
Several reviews mentioned accessibility problems at the location, particularly for disabled customers.
Product Knowledge
Some employees demonstrated excellent product knowledge and were able to assist customers effectively, while others were criticized for lack of helpfulness.
GW
Gana Wilson
Feb 6, 2026
5.0
Fast friendly service
WJ
Willis Johnson
Nov 15, 2025
5.0
Ms Molly is extraordinary at the East Lansing Kinko's. I'm a little older and I've been using Kinko's since the 80s, when they were open 24hrs. Good golly Miss Molly, how things have changed! She is kind and patient when offering support. She is most definitely the gold standard. She is a whole lotta fabulous.
AT
Aleksandr TheGreat
Oct 25, 2025
5.0
My sister’s dog (on the right) drowned last week. My sister is taking it pretty hard, so I decided to send her this nice frame. I went to FedEx in East Lansing and the pleasant lady named Molly ent above and beyond to take care of me. She made sure the printout fit the frame perfectly, wrapped it up in bubble wrap, double checked the address for accuracy, all while multi tasking and helping others. I feel like nowdays great customer service is a lost art, so big shoutout to all the Mollys in the world!
AP
Aaron Pelto
Oct 9, 2025
5.0
Molly (the assistant manager) and her employee deserve a raise.
They were very polite. Heard my concern.
Took care of my eBay return and provided me excellent customer service.
The lady Infront of me was super happy too so I can't imagine how this store isn't 5 stars.
Stop here please!
BB
Beth
Sep 6, 2025
5.0
Shouts out to Molly who is always so nice and helpful (even when I showed up with an improperly wrapped package, and 4 minutes before closing)
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Certified March 01, 2026Yext Knowledge Graph
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