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United States Postal Service

1.8
(94 reviews)

Business Details

1901 Springwells St, Detroit, MI
48209, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1901 Springwells St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1901 Springwells St, Detroit, MI
48209, United States

Hours

Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
Saturday8:00 AM - 12:00 PM
SundayClosed

Reviews

1.8
94 reviews
5 stars
12
4 stars
5
3 stars
4
2 stars
2
1 star
71
  • LR
    Leslie N Reyes
    4 days ago
    1.0
    Really rude woman and really horrible customer service
  • MM
    MrAlmorisi
    Apr 3, 2026
    1.0
    The employee needs a training course on how to speak respectfully; she speaks in a loud voice, displays rude behavior, and is unwilling to perform her duties. Why are staff members hired who are so unpleasant and ill-mannered?
  • EE
    Eveline
    Apr 1, 2026
    1.0
    If I could give it 0 stars I would!! I had an extremely disappointing experience at this Post Office location. I had already spoken with a helpful employee at the Fort St. location who guided me on what to do, but when I went to Springwells, the service was appalling. The lady at the left window was rude and completely dismissive. She yelled at me loudly, didn’t listen to my situation, and immediately told me I couldn’t get my packages without proper ID. When I explained that I am new to my address and cannot change my ID without proof of residency, she snapped that “if I knew I was moving, I should’ve switched my address.” To make matters worse, my apartment complex isn’t registered with the Post Office, which means every resident there is having their mail and packages put on hold. This was not my fault, yet she refused to help or even hear me out. Her attitude was unnecessarily nasty and unprofessional. Because of her, I was forced to return my packages. I cannot in good conscience ever return to this location, and I’m extremely frustrated that I now have no way to get my deliveries. Customer service like this is unacceptable and makes dealing with basic postal needs unnecessarily stressful.
  • AB
    Angel Barrera
    Mar 23, 2026
    1.0
    What is wrong with that older woman? She is super rude—totally unprofessional! She yelled at me in a horrible way. Who does she think she is? There are so many people out there wanting to work, and yet she always acts as if she doesn't have the slightest desire to do her job.
  • SC
    Stacey Castaneda
    Mar 11, 2026
    1.0
    The worst place to go for your passport needs, apart from being late to work the employee has an attitude. Seems to not be able to speak with simple manners.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified April 05, 2026Yext Knowledge Graph
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