United States Postal Service

1.9
134 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 16500 Joy Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
16500 Joy Rd, Detroit, MI
48228, United States

Hours

Reviews

1.9
134 reviews
5 stars
19
4 stars
11
3 stars
3
2 stars
4
1 star
97

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported problems with mail delivery, including packages marked as delivered but not received, and significant delays in mail service.

Staff Attitude

Many reviews highlighted rude or unhelpful behavior from staff, contributing to a negative customer experience.

Inconsistent Hours

Numerous customers expressed frustration over the post office being closed during posted hours, leading to wasted trips.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall experiences varied widely, with many expressing dissatisfaction.
  • NM
    nayrobi michell
    4 days ago
    1.0
    Habrá escasez de sobres?… es la segunda oficina que voy y no tiene sobre s 😳😳😳😳
  • FF
    fgtw96way
    Dec 26, 2025
    3.0
    Used to be a good office in the 70-80 and 90s, it has changed a lot
  • JW
    Joan Wiliams
    Nov 18, 2025
    1.0
    Went mail a package and was told they aren’t accepting packages today. I went back the next day and was told the same thing. I will not be going back.
  • CM
    clifton moses
    Jan 20, 2024
    1.0
    They give out wrong information to the customers and won’t let them get there package
  • EM
    Edward Meeks
    May 1, 2021
    1.0
    I have not received my mail in about two weeks

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.