Brand Certified
United States Postal Service
2.7(398 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1401 W Fort St, Detroit, MI
48233, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1401 W Fort St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.7
398 reviews
5 stars
137
4 stars
26
3 stars
20
2 stars
19
1 star
196
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly during passport services.
Staffing Issues
Frequent complaints about long wait times due to insufficient staff, with only one clerk available during busy hours.
Mixed Experiences
While some customers praised individual staff members for their friendliness and efficiency, others had negative experiences with specific employees.
Package Handling
Numerous reviews highlighted issues with lost or delayed packages, indicating a lack of reliability in mail processing.
Cleanliness
Several customers noted that the post office was dirty and poorly maintained.
- SMSimple man1 day ago5.0SERNA is awesome! I had a passport appointment for my nephew and she made everything so simple. She talked to me with much respect and with calmness and explained everything in detail. The total for everything costed me close to $140. Should’ve tipped her honestly.
- JHJose HermanFeb 25, 20261.0I been here 20mins and the cashier done counted her drawer and left us all here waiting and didn’t say anything
- NNNgum NgwaFeb 17, 20261.0Never needed to review a post office. This was horrible. Went from 3 ladies (1 doing passport for the same customer the entire time) to just the passport lady. They all left as people started coming in the door and the line quickly grew to out the door. Many people eventually left. Over 40 mins later and still nobody, except the lady picking up pre-paid or pre-labeled mail or packages. Do not come here after a long day at work to risk passing out in line.
- MKMallory KestlerFeb 17, 20262.0I love a good 24/7 post office!! However… the lady working the desk was absolutely horrible. Me and everyone else in the long line watched as she berated and publicly humiliated the man whose packages she was processing for no reason other than her own satisfaction. He didn’t do anything wrong and It was really hard to watch. It ended with me and half the line dropping off our packages on the counter next to her and leaving without saying a word. So all in all, a great post office, unless the self service kiosk is broken or the drop off box is jammed and you have to deal with the nasty staff.
- LSLisa SaavedraJan 27, 20261.0Very frustrating experience at the downtown Detroit Post Office for passport services. There was only one employee working, and the second person was out to lunch while three appointments were left waiting on standby. After wasting a lot of time, I ended up leaving and making an appointment at a different location. Save yourself the headache and go to another post office if you need a passport. The website is also not helpful at all — use the kiosk to make your appointment instead. Trust me, you’ll thank me later.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 1401 W Fort St?
You can send mail and ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time U.S. Department of State passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment scheduled through the online scheduler, though limited walk-in hours may be available at select locations.
How much does a passport photo cost at this USPS?
The fee for a passport photo at USPS is $15.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person with two valid IDs and a completed application. Available boxes and pricing can be checked online.
Are PO Boxes accessible after normal business hours at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check directly with this Post Office for specific access times.
Is the United States Postal Service at 1401 W Fort St open on weekends?
This location is closed on all days of the week, including weekends.
What nearby places can I visit before or after visiting the USPS at 1401 W Fort St?
Nearby you can visit Detroit Main Post Office, Black Young Professionals of Detroit, and several restaurants like Haz Subs Salads and More and Coney King for dining options.
Are there nearby fitness centers close to the USPS location?
Yes, Planet Fitness and Studio Detroit are nearby gyms where you can work out before or after your visit to the Post Office.
Where can I find services like photography or community support near the USPS at 1401 W Fort St?
Nearby options include Erin Schmidt Photography for professional photography services and Black Legacy Advancement Coalition for community support and non-profit activities.
Brand Certified Facts from United States Postal Service
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