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Visit your local Post Office™ at 9650 Grand River Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
60 reviews
5 stars
14
4 stars
2
3 stars
3
2 stars
2
1 star
39
- KWKatrina WatersNov 8, 20251.0It has been over eight months, and I still have not been receiving my mail. I have made multiple complaints and visited the post office several times, but the issue continues. I was told that the delivery person would start delivering my mail again, yet nothing has changed. They instructed me to move my mailbox from my house to the porch rail, which I did, but I’m still not getting my mail. I was even told that I can only receive my mail if I’m at home, which makes absolutely no sense. I even have the supervisor on video admitting that this has happened to other people and promising that she would make sure I receive my mail — yet I still haven’t received anything. When I called again to follow up, I was treated rudely. The employee became irritated with me simply for asking about my undelivered mail, instead of taking responsibility and making sure I got what I’m supposed to receive. This post office is extremely unprofessional. The staff and supervisors do not handle issues properly, they don’t communicate, and they clearly do not care about their customers. I am very disappointed and frustrated with the lack of service, accountability, and professionalism. UPDATE ***Today, I went to the post office to pick up my mail because my mail carrier continues to fail to deliver it. This issue has been ongoing for eight months. When I arrived, the supervisor informed me that my complaint is “under investigation.” In the meantime, I was told I am only allowed to pick up my mail once a week. I explained that this policy is unreasonable and inconvenient. If I receive something important, I should be able to retrieve it immediately—not wait an entire week. I am already being inconvenienced by the lack of regular mail delivery, and now I am being further inconvenienced by additional restrictions. I also question whether my complaint is truly under investigation, as it appears the same carrier continues to withhold my mail. The rules about when I can pick up my mail seem inconsistent and arbitrary. At first, I was told I could pick it up on anyday just have to be one day out the week and could choose which day, then the picked a day for me Friday, and than she said Monday. It feels as though the post office is making up rules as they go, rather than addressing the real issue: my mail is still not being delivered. I have Informed Delivery and can see what mail I am supposed to receive. When I have important mail that requires immediate attention, I will continue to go and pick it up, regardless of how many times a week that may be. I have a right to receive my mail in a timely manner, and I simply want this issue properly resolved
- TTTaylor TomaszewskiSep 12, 20251.0Absolutely hate coming to this post office. Somehow everytime I’m in there, the one singular clerk they have working for the day is “on break”. They’re so unprofessional & rude, I’ve left there in tears on multiple occasions (I’m very pregnant, don’t come for me).
- THTierrice HendersonAug 8, 20255.0I can't speak for everyone else, but my 14 envelopes of paperwork was received by the company very fast. Mailed everything 2 months ago, and called them 2 days ago about the paperwork. The young black woman that was at the front was very nice, kind, and assisted me very well with no problem at all. Now, last year I did come to this same post office to mail in paperwork and the company was never receiving anything and not sure why. But, I've also experienced this situation at other different locations in Detroit/Michigan period!! I've decided to give this location another shot, and everything did workout well with no complaints.
- LHLeroy HarrisonJun 2, 20251.0Within the last year I lost 7 important mail that never arrived. The last was 5/23/2025. I can't go through vital mail with this institution, They very unreliable and careless. Your leadership needs to change. I would have to rate it a negative 10
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 9650 Grand River Ave?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, purchase gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require scheduling an appointment online, though limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 9650 Grand River Ave?
Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 10:00 AM to 2:00 PM, and closed on Sundays.
How can I rent a PO Box at this location?
You can search for available PO Boxes and reserve one online or apply in person with two valid IDs and a completed application.
Are the PO Boxes accessible after regular business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary so check with this Post Office for specifics.
Where can I eat nearby after visiting the United States Postal Service?
Several restaurants such as Wendy's, Subway, KFC, McDonald's, Burger King, and Royal Grill are nearby offering various fast food and dining options.
Is there a gas station near the Post Office for convenient refueling?
Yes, nearby gas stations include Shell, Exxon, Amoco, and Mobil, providing convenient options for customers.
What public services are located close to this USPS location?
Nearby you can find other USPS locations, the Detroit Public Library - Richard Branch, and Nardin Park Recovery Center for mental health services.