United States Postal Service

2.1
146 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 60 E Milwaukee St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
60 E Milwaukee St, Detroit, MI
48202, United States

Hours

Reviews

2.1
146 reviews
5 stars
28
4 stars
8
3 stars
5
2 stars
14
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted unprofessional and rude behavior from staff, with many customers expressing frustration over poor communication and lack of accountability.

Delivery Issues

A significant number of customers reported problems with package deliveries, including lost packages, false delivery notifications, and delays.

Staffing Problems

Many reviews mentioned long wait times due to insufficient staffing, with complaints about only one employee handling multiple tasks at busy times.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment leaned heavily towards dissatisfaction with the service.
  • DN
    Dora Nancy
    3 days ago
    1.0
    Today is January 10th, 2026, I live at 112 Seward st off Woodward. We have not received our mail for the 9th or 10. This is some bad service. I have the US postal app on my phone, I seen the that was supposed to be delivered to me, but I haven't received anything. Poor Service 😔
  • MM
    Madison
    4 days ago
    1.0
    By far the worst customer Service experience I’ve received in quite some time. I came to drop off a package early. Literally five minutes before they open at 9 AM. It was a prepaid label. I didn’t even have to speak with anybody. I heard voices speaking in the back room. I knocked on the door, hoping that someone would answer and help me. A woman opened the door hastily like I was bothering her and said that I could’ve just dropped it off outside because they are closed…and made it seem like I was inconveniencing her. Don’t visit this location unless you absolutely have to.
  • AS
    Awrad Saleh
    Nov 13, 2025
    1.0
    i need to leave another review. I just moved to Detroit and I can’t believe how awful USPS IS HERE. this is my second review— why don’t they respect your packages?? Today i got an amazon notification saying USPS tried to deliver my package but my mailbox was full. The package is a DESK. The USPS site said they left a notice— they did not. Can’t call to talk to anyone, website doesn’t even work to reschedule the package. I WILL LITERALLY PAY EXTRA TO NOT HAVE MY PACKAGE SENT VIA USPS IN DETROIT. They’re probably going to send my package back tomorrow like they did last time…..way before they say they’ll send it back. package just lost in the world somewhere. thanks a lot.
  • TB
    Trent Bentley
    Oct 26, 2025
    1.0
    Every time I have a package that’s “being delivered” by USPS it always fails, the first time I talked to my mail carrier and she said it was too heavy and didn’t even try, fair. But when I contacted her supervisor and went into the office they told me different things and I ended up having to cancel the order cause nothing was resolved. Again today I had a package “fail to deliver” but again nobody rang my bell I’m sure they didn’t even try again (it is a small package that has a hat and glasses for a costume)this place just lazy and unorganized
  • MB
    Meg B
    Oct 24, 2025
    1.0
    Do your mail carriers know how to read? Several times I have gotten the neighbors mail and not mine. When you guys hire people do you make them read out loud? I’m convinced you guys just hire anybody— I’ll be calling the 1800 number or reporting this to the post master this is ridiculous happens at least once a week.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.