Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3986 in Detroit offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Evergreen And Southfield.
Details
- DeliveryNot available
Location
Hours
Reviews
3.3
175 reviews
5 stars
87
4 stars
12
3 stars
5
2 stars
6
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some staff being praised for their helpfulness while others are described as rude and unprofessional.
Staff Attitude
Several reviews highlight negative attitudes from staff, including dismissive behavior and lack of assistance, particularly towards elderly customers.
Operational Issues
Customers frequently report problems with store hours, including early closures and incorrect posted hours, leading to frustration.
Package Handling
There are multiple complaints regarding lost or damaged packages, raising concerns about the reliability of package handling at this location.
Positive Experiences
Despite the negative feedback, some customers express satisfaction with their experiences, noting friendly staff and efficient service during their visits.
- CTCraig TillmanNov 6, 20251.0Waited 30mins in line. Told to email label to printer. Others got ahead of me, doing the same. The cashier was an impersonal robot. The other 2, pure confusion. After waiting an additional 20mins, after realizing the robot is giving zero instruction and others are being served, I asked for the label, thinking the wait is over, the OTHER cashier attending to me abruptly started a new conversation, mid sentence with another customer she knew, this conversation was so interesting, she forgot about me. I left.
- BBBrown BrownOct 8, 20251.0HIRE PEOPLE THAT KNOW HOW TO TALK AND THAT WANT TO DO THIER JOB PLEASE !!! They are all rude and lazy as ever! i dropped my package off Friday for a return they was in the back just gossiping loud with 3 people waiting just for me to scan and return a package it took about 15 min because they still was talking . The elder lady did not know how to use the self package machine DO YOU KNOW THEY DID NOT HELP HER ! Didn’t even acknowledge her into the young lady behind her helped . But anyway back to my package . I called yesterday (Tuesday) to see have my package been picked up because i see that it has not been scanned the lady asked did i get a receipt when I dropped the item off , i replied “yes” I gave her the tracking number she said it was not pulling up 🙃 so i gave her the barcode number that’s on the receipt. She proceeded to say “ well it’s not at the location “😒. My receipt literally says store #3986 so thats for sure the ups . After I said that she said “ well I don’t know call back tomorrow we are about to close” and hung the phone up in my face. So i contacted ups to investigate my package smh DO BETTER
- EBErnika BradfordSep 13, 20255.0The young man miles/Shannon helped me and completely guided me thru a transaction I was unfamiliar with. Then it was a different issue, but Ms. Christian SAVED THE DAY! Not only did she upload and send to company but then she turned around and helped me again AND SAVED MONEY by completing ANOTHER transaction for me ALL BECAUSE PROGRESSIVE couldn't receive the files sent! And then their was the charismatic Ms. Barbara! Her vibe was AWESOME and definitely matched mine! I spent a total of maybe 30mins the first time, and had to return again an hour later. And still spent 20mins or better in the store again. ALL in a crunch before having to go to work myself! The energy the great customer service was EVERYTHING... and again THANK YOU A BUNCH Christian.... YOU MADE MY! DAY KEEP up the good work fam, and til NEXT time... Ms. Bradford ✊🏾
- DSDerrick StinoskiAug 22, 20255.0Convenient
- JSJk SAug 20, 20255.0Always on task and on time. Very helpful. Prompt service. Courteous staff.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #3986 in Detroit offer?
The UPS Store #3986 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and more to help with your mailing and business needs.
What are the operating hours of The UPS Store #3986?
The store is open Monday, Tuesday, and Friday from 9:00 AM to 7:00 PM; Wednesday and Thursday from 8:30 AM to 7:00 PM; Saturday from 9:00 AM to 4:00 PM; and Sunday from 11:00 AM to 4:00 PM. Hours may vary on holidays.
Is The UPS Store #3986 open on Sundays?
Yes, the store is open on Sundays from 11:00 AM to 4:00 PM, though holiday hours may vary.
Where is The UPS Store #3986 located?
It is located at 18701 Grand River, Detroit, MI 48223, between Evergreen and Southfield.
What payment methods are accepted at The UPS Store #3986?
The store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Can I get specialized printing services at The UPS Store #3986?
Yes, they offer professional printing services including copy, sign printing, marketing products, and other printing services.
Does The UPS Store #3986 provide mailbox rental services?
Yes, mailbox rentals are available to receive all your mail and packages securely.
Are there any nearby community organizations close to The UPS Store #3986?
Yes, Because of His Love Outreach, a community service and homeless shelter, is nearby and may be of interest before or after your visit.
What art-related venues are near The UPS Store #3986?
2nd Look Fine Arts Gallery is a nearby art gallery where you can explore local art, making it a great place to visit alongside your trip to the store.
Are there fitness or sports facilities near The UPS Store #3986?
Yes, Kendo Sports, offering sports and fitness instruction, is located nearby and could complement your visit if you want to combine errands with fitness activities.