United States Postal Service

2.7
177 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3800 Greenfield Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3800 Greenfield Rd, Dearborn, MI
48120, United States

Hours

Reviews

2.7
177 reviews
5 stars
62
4 stars
12
3 stars
8
2 stars
3
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with some staff being described as friendly and helpful, while others are noted for being rude and unprofessional.

Staffing Issues

Many reviews highlight long wait times and slow service, often attributed to insufficient staffing at the location.

Management Concerns

Customers expressed dissatisfaction with management's responsiveness and support, with reports of rude behavior from managers and a lack of accountability.

Package Handling

There are multiple complaints regarding mishandling of packages, including lost items and poor treatment of fragile shipments.

Overall Experience

While some customers report positive experiences, the overall sentiment leans towards frustration with service quality and staff attitudes.
  • EP
    Every sixty seconds In Africa a minute passes
    Oct 15, 2025
    5.0
    Only reason why I’m giving this place 5 stars is cuz of my man Gary, yall better give this man a raise cuz he single-handedly carrying this location
  • MS
    M saeed
    Oct 15, 2025
    1.0
    Slow as hell
  • MA
    Muhamad Abbas
    Oct 14, 2025
    1.0
    Go to FedEx or UPS unless you wanna spend 2 hours in line
  • LM
    Lili malik
    Sep 23, 2025
    1.0
    I’ve had a very negative experience with USPS. The staff were extremely unfriendly and unhelpful. Whenever I asked for assistance, they refused to make any effort to help. It felt like they had no interest in providing even the most basic customer service. Their responses were dismissive and, honestly, hateful in tone. I don’t understand why they treat people this way, but it comes across as unethical and unprofessional. I’ve never experienced such poor service before, and it left me very disappointed.
  • AS
    A Salem
    Aug 20, 2025
    1.0
    trash service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.