United States Postal Service

2.2
176 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 26200 Ford Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
26200 Ford Rd, Dearborn Heights, MI
48127, United States

Hours

Reviews

2.2
176 reviews
5 stars
42
4 stars
7
3 stars
9
2 stars
7
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several specific complaints about employees being dismissive and lacking empathy.

Staff Efficiency

Customers frequently mentioned long wait times and slow service, often citing understaffing as a contributing factor.

Mixed Experiences

While some customers praised individual employees for their helpfulness and professionalism, others had negative experiences that overshadowed these positives.

Communication Issues

Numerous reviews highlighted difficulties in reaching the location by phone, with many customers unable to get assistance or answers to their inquiries.

Mail Delivery Problems

Several customers expressed frustration with mail delivery issues, including lost packages and inconsistent service.
  • AS
    Ahmad Sabah
    4 days ago
    1.0
    Came in 5 minutes after appointment start time for a 15 minute appointment. Had to wait in line for ten minutes only for the guy who is having a bad day to tell us we are out of luck and had to reschedule. Why would you make me wait in line for ten minutes only to try and reschedule me when i was there during my appointment time. Customer service is down the drain
  • DK
    Demon king
    Nov 12, 2025
    1.0
    The employees are extremely rude for no reason. Especially the old lady Kerri
  • SB
    Seba Bzeih
    Oct 28, 2025
    3.0
    K. was very unprofessional and rude, but Mariam was amazing ,so helpful, caring, and professional. She really turned my experience around.
  • YM
    Yisneth Marquina
    Oct 17, 2025
    1.0
    La atención a los cliente es pésima tuve una cita de el pasaporte de mi bebé y cuando llegue la señora lo primero que me dijo fue que tenía que traer a una personas que me tradujera que sea mayor de edad y con una identificación no entiendo ahora eso es nuevo si yo solo quería sacarle el pasaporte a mi bebé se nota que son racista
  • SL
    Sang Lu
    Sep 30, 2025
    1.0
    If only their was a 0 Star Option First time dealing with this place ever and I can’t get make it there so What I do is call the location and they DONT PICK UP I called 10 TIMES I AM TIRED OF THIS AND THEY WONT ANSWER THEY CANT BE THIS BUSY, THIS IS OUTRAGEOUS AND UNFORTUNATE WOW ! THANKS FOR HELPING SO MUCH

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.