United States Postal Service

2.2
177 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 26200 Ford Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
26200 Ford Rd, Dearborn Heights, MI
48127, United States

Hours

Reviews

2.2
177 reviews
5 stars
42
4 stars
7
3 stars
9
2 stars
7
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with employees being described as rude, unprofessional, and dismissive.

Staff Performance

While some employees received praise for their helpfulness, many others were criticized for being lazy and unresponsive, leading to a negative overall impression.

Long Wait Times

Customers frequently reported long lines and extended wait times, often exacerbated by understaffing.

Appointment Issues

Several customers experienced problems with appointments, including being turned away for minor issues or being told to reschedule despite arriving on time.

Mail Delivery Problems

There were multiple complaints about mail not being delivered, lost packages, and poor handling of important mail.
  • AS
    Ahmad Sabah
    Nov 21, 2025
    1.0
    Came in 5 minutes after appointment start time for a 15 minute appointment. Had to wait in line for ten minutes only for the guy who is having a bad day to tell us we are out of luck and had to reschedule. Why would you make me wait in line for ten minutes only to try and reschedule me when i was there during my appointment time. Customer service is down the drain
  • DK
    Demon king
    Nov 12, 2025
    1.0
    The employees are extremely rude for no reason. Especially the old lady Kerri
  • SB
    Seba Bzeih
    Oct 28, 2025
    3.0
    K. was very unprofessional and rude, but Mariam was amazing ,so helpful, caring, and professional. She really turned my experience around.
  • YM
    Yisneth Marquina
    Oct 17, 2025
    1.0
    La atención a los cliente es pésima tuve una cita de el pasaporte de mi bebé y cuando llegue la señora lo primero que me dijo fue que tenía que traer a una personas que me tradujera que sea mayor de edad y con una identificación no entiendo ahora eso es nuevo si yo solo quería sacarle el pasaporte a mi bebé se nota que son racista
  • SL
    Sang Lu
    Sep 30, 2025
    1.0
    If only their was a 0 Star Option First time dealing with this place ever and I can’t get make it there so What I do is call the location and they DONT PICK UP I called 10 TIMES I AM TIRED OF THIS AND THEY WONT ANSWER THEY CANT BE THIS BUSY, THIS IS OUTRAGEOUS AND UNFORTUNATE WOW ! THANKS FOR HELPING SO MUCH

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.