The UPS Store

3.7
232 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1309 in Dearborn Heights offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Heights Shopping Center At Ford And John Daly Roads.

Details

  • DeliveryNot available

Location

The UPS Store
26300 Ford Rd, Dearborn Heights, MI
48127, United States

Hours

Reviews

3.7
232 reviews
5 stars
149
4 stars
7
3 stars
4
2 stars
3
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praise the staff for being friendly and helpful, others report rude behavior and poor service experiences.

Efficiency

Several reviews highlight the efficiency of the staff, noting quick service even during busy times, although some customers experienced long wait times.

Packaging Policies

Customers expressed frustration over strict packaging policies, particularly the requirement to purchase tape for sealing packages, which some found unreasonable.

Staff Attitude

There are numerous complaints about staff attitudes, with some customers feeling disrespected or ignored, while others commend specific employees for their helpfulness.

Store Operations

Issues with store operations were noted, including system outages and long lines, leading to dissatisfaction among customers.
  • JE
    Jim Egged
    2 days ago
    5.0
    The people there are pleasant and accommodating
  • BB
    Barb
    Nov 17, 2025
    5.0
    All the ladies at this location are always so up beat and a pleasure to deal with. Even when things get A bit hectic during and busy. Thank you for always having a smile to share! 😃😃😁😁
  • KR
    K R
    Nov 8, 2025
    5.0
    Very fast and friendly staff.
  • JS
    J S
    Nov 5, 2025
    1.0
    Very bad customer interaction… need it to ship out an envelope that had to be taped for extra security.The clerk refused to tape it and ask me to come back when it’s taped or purchase a roll of tape.
  • ES
    Eman Saleh
    Oct 31, 2025
    5.0
    Brooke and Melanie were so helpful and displayed great customer service.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1309 in Dearborn Heights offer?

The UPS Store #1309 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and computer access.