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The UPS Store #4957 in Clinton Township offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - South Side Of Hall Rd East Of Heydenreich Across From Home Depot.
This was one of the worst customer service experiences I’ve had anywhere, and judging by the number of recent negative reviews, it’s clearly a pattern, not a one-off issue. The main problem is Paula, who presents herself as the owner but behaves in a way that is completely unprofessional, dismissive, and openly disrespectful to customers.
There has been a noticeable drop in quality at this location, and it’s not hard to see why. Many of the long-time employees are gone, and the overall atmosphere and level of service have deteriorated significantly.
After taking my business to another UPS Store, I asked them if they knew Paula, “the owner” and I was informed that Paula is not actually the owner. That makes the way she represents herself and treats customers even more concerning.
At this point, this location feels mismanaged and out of alignment with the standards you would expect from this brand. I would strongly recommend taking your business elsewhere until corporate addresses the situation and makes meaningful changes.
AH
Amanda Herr
Apr 3, 2026
1.0
Worst customer service. The owner was incredibly rude and even mimicked my body movements when I tried to express my unhappiness with her service. Yes, the service from the owner herself was the problem. I thought about signing for my mailbox for another year since I’ve been a customer for 10 years but after the absolutely rude and unprofessional behavior from the owner I will find a different UPS Store or another mailbox service. The staff I always worked with at this location are gone replaced by this awful woman. I highly recommend you skip this place and find an alternative.
AA
Ahmed Al-Sammarraie
Mar 29, 2026
5.0
Very very nice and helpful team
I like this location
Thank you
BB
Barbara Blake
Jan 31, 2026
5.0
They are polite, quick and handle my packages with care.
AT
Adam Travis
Jan 23, 2026
1.0
Place is going downhill. Not sure if it is UPS corporate or new store owners/management. I come in for returns and the new lady at the counter is always sour to customers. Hope corporate/owners can see at some point.
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #4957 in Clinton Township offer?
The UPS Store #4957 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.
What are the operating hours of The UPS Store #4957 on weekdays?
The UPS Store is open Monday through Friday from 8:30 AM to 7:00 PM.
Is The UPS Store #4957 open on Sundays?
Yes, it is open on Sundays from 10:00 AM to 3:00 PM, though hours may vary on holidays.
Where is The UPS Store #4957 located in Clinton Township?
It is located at 20836 Hall Rd, South Side Of Hall Rd East Of Heydenreich, across from Home Depot in Clinton Township, MI.
What payment methods are accepted at The UPS Store #4957?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Are there any special offers available at The UPS Store #4957?
Yes, you can save big with their special offers and coupons available on their website.
Can I get my documents notarized at The UPS Store #4957?
Yes, notary services are available at The UPS Store #4957.
Is The UPS Store #4957 near any restaurants where I can eat before or after my visit?
Yes, Great Lakes Burger Bar and Subway are nearby, offering convenient dining options before or after your visit.
Are there any real estate offices close to The UPS Store #4957?
Yes, Arbor Home Partners, Macomb Real Estate Office, and Lori Alcini - Sells Real Estate are nearby for your real estate needs.
Where can I find self-storage facilities near The UPS Store #4957?
iStorage, a self-storage facility, is located close to The UPS Store #4957 in Clinton Township.
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