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The UPS Store

4.4
(95 reviews)

Business Details

20836 Hall Rd, Clinton Township, MI
48038, United States
(586) 783-2200

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4957 in Clinton Township offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - South Side Of Hall Rd East Of Heydenreich Across From Home Depot.

Details

  • DeliveryNot available

Location

The UPS Store
20836 Hall Rd, Clinton Township, MI
48038, United States

Hours

Monday8:30 AM - 7:00 PM
Tuesday8:30 AM - 7:00 PM
Wednesday8:30 AM - 7:00 PM
Thursday8:30 AM - 7:00 PM
Friday8:30 AM - 7:00 PM
Saturday8:30 AM - 4:00 PM
Sunday10:00 AM - 3:00 PM
4/5/2026Closed
5/10/2026Closed
5/25/2026Closed
7/3/2026Closed
7/4/2026Closed
9/7/2026Closed
11/11/2026Closed
11/26/2026Closed
11/27/2026Closed
12/25/2026Closed
12/31/2026Closed
1/1/2027Closed

Reviews

4.4
95 reviews
5 stars
76
4 stars
3
3 stars
3
2 stars
2
1 star
11
  • JJ
    Jay Jackson
    Apr 22, 2026
    1.0
    This was one of the worst customer service experiences I’ve had anywhere, and judging by the number of recent negative reviews, it’s clearly a pattern, not a one-off issue. The main problem is Paula, who presents herself as the owner but behaves in a way that is completely unprofessional, dismissive, and openly disrespectful to customers. There has been a noticeable drop in quality at this location, and it’s not hard to see why. Many of the long-time employees are gone, and the overall atmosphere and level of service have deteriorated significantly. After taking my business to another UPS Store, I asked them if they knew Paula, “the owner” and I was informed that Paula is not actually the owner. That makes the way she represents herself and treats customers even more concerning. At this point, this location feels mismanaged and out of alignment with the standards you would expect from this brand. I would strongly recommend taking your business elsewhere until corporate addresses the situation and makes meaningful changes.
  • AH
    Amanda Herr
    Apr 3, 2026
    1.0
    Worst customer service. The owner was incredibly rude and even mimicked my body movements when I tried to express my unhappiness with her service. Yes, the service from the owner herself was the problem. I thought about signing for my mailbox for another year since I’ve been a customer for 10 years but after the absolutely rude and unprofessional behavior from the owner I will find a different UPS Store or another mailbox service. The staff I always worked with at this location are gone replaced by this awful woman. I highly recommend you skip this place and find an alternative.
  • AA
    Ahmed Al-Sammarraie
    Mar 29, 2026
    5.0
    Very very nice and helpful team I like this location Thank you
  • BB
    Barbara Blake
    Jan 31, 2026
    5.0
    They are polite, quick and handle my packages with care.
  • AT
    Adam Travis
    Jan 23, 2026
    1.0
    Place is going downhill. Not sure if it is UPS corporate or new store owners/management. I come in for returns and the new lady at the counter is always sour to customers. Hope corporate/owners can see at some point.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4957 in Clinton Township offer?

The UPS Store #4957 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.

Brand Certified Facts from The UPS Store

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Certified April 26, 2026Yext Knowledge Graph
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