United States Postal Service

2.1
398 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 480 N Canton Center Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
480 N Canton Center Rd, Canton, MI
48187, United States

Hours

Reviews

2.1
398 reviews
5 stars
82
4 stars
16
3 stars
19
2 stars
26
1 star
255

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several specific complaints about individual employees.

Service Efficiency

Numerous reviews highlighted long wait times and understaffing, leading to frustration among customers.

Mixed Experiences

While some customers praised specific employees for their helpfulness, others had negative experiences, indicating inconsistency in service quality.

Package Handling Issues

Several customers experienced problems with package delivery and handling, including misdeliveries and delays.
  • SD
    Sue Dolinski
    Jan 1, 2026
    1.0
    Terrible service. Atleast 3 days a week we get mail and packages in our box or on our steps for a house on a while other street. Yesterday we found mail in the snow because we got about 10 letters in a rubber band and a box that hardly fit in the box and door wouldn't shut. All the mail was for the wrong address. We have com0lained, the owners of the mail have complained. Its been almost a year that this has been going on. The office wants to say its new driver, its not!!
  • TT
    Thalia
    Dec 26, 2025
    1.0
    The worst ever, holding my package from macys saying the house is vacant!!! Though I received an email saying it was delivered but nothing was there!! And when I called an african american woman said its in my hand, I am not sending it to you , you need to come to the post office and pick it up!!! Then she hung up on me… they're not doing their job, very inconvenient, someone needs to teach them how to do their job the right way or kick them out…. Give a chance to a professionals
  • DB
    DR Vicki Byrd
    Dec 14, 2025
    5.0
    Awesome service
  • MA
    Mohammed Alalawi
    Dec 12, 2025
    1.0
    Terrible service. The girl that was helping me was very rude. Not sure why they work in that spot when they hate the job. Will not allow any questions and went nuts when i asked a question. She tells me do you know who i am to ask me. Really hate the service.
  • RA
    Ramir A
    Nov 26, 2025
    1.0
    We got a postcard in the mail saying that we have a package that’s not delivered because it was oversized and heavy. The person who wrote on the postcard crossed out re-delivery so I called the main office to ask. She said that if it is too heavy and oversize USPS should not have taken it . The article number that was on the postcard did not work so she gave the Canton office number. I called the number and it rang until it became a dial tone (no answer). We eventually went to the office and asked (since we have 2 deliveries like this in the past week). The personnel across the window claims that it wasn’t delivered because it was oversized and heavy but it doesn’t make sense since we have 2 past deliveries that were the same sizes. And weight. Then The USPS Canton personnel claimed that the other 2 oversized and heavy packages were probably delivered because the mailman was a man and the other one that wrote the post card was a female. We paid $263.00 dollars and have to pick it up ourselves because a female mail carrier is on duty. We were not even given any assistance to take it to the car. This incident Never happened with FedEx or UPS.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.