Business Details
About
Shipping ServiceXPO Enterprise Services
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
4.2
703 reviews
5 stars
544
4 stars
27
3 stars8
2 stars9
1 star
115
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays and miscommunication regarding delivery schedules, often leading to rescheduling and frustration.
Service Quality
While some delivery teams received praise for their professionalism and efficiency, others were criticized for poor communication and lack of care during delivery.
Customer Support
Customers expressed dissatisfaction with the customer service, citing difficulties in reaching representatives and inadequate responses to issues.
Installation Problems
Several reviews highlighted issues with installation services, including improper setup and lack of follow-through on promised services.
- KCKelly creel4 days ago5.0The gentleman was very helpful and doing it by himself. On time called ahead of time and was here right when they said they would be. Was very respectful.
- KJKorrin JungeDec 30, 20255.0Ways goes the extra mile in service and delivered with a smile. Always appreciate the staff and their efforts.
- JBJenn BDec 23, 20251.0HORRIBLE SERVICE! Don’t buy from anyone who subcontracts with RXO! If I could give negative stars I would. Best Buy contracted with this lousy company to deliver a microwave and dishwasher. We were given a 4 hour window from 4-8p, received a call at about 7:30 to say they weren’t coming 😳but in order to reschedule, we had to call and get another appointment. They couldn’t just deliver it the next day. SUCKS!! That is no way to run a delivery service.
- AAAmin AminDec 15, 20251.0Rude disrespectful supervisor,all he do yelling
- AHAl HollowayDec 12, 20255.0The two guys that deliver my refrigerator. They took my old refrigerator with no hassle and they did a great job hooking everything up and they were really nice. Fast efficient. Thank you guys
Frequently Asked Questions About RXO
What type of logistics services does RXO provide?
RXO is the largest provider of last mile logistics for heavy goods in North America, arranging around 10 million last mile deliveries plus about 500,000 assemblies and installations annually.
Where is RXO located?
RXO is located at 47440 Michigan Ave, Suite 130, Canton, Michigan, 48188, USA.
What are RXO's business hours?
RXO is open Monday through Saturday from 8:00 AM to 5:00 PM and is closed on Sundays.
How can I contact RXO for inquiries about last mile deliveries?
You can reach RXO via email at lastmile@rxo.com or call their main phone number at +1 800-883-4593.
Does RXO support customers who speak languages other than English?
Yes, RXO provides services in both English and Spanish.
What industries or categories does RXO operate in?
RXO operates as part of XPO Enterprise Services, specializing in shipping services and cargo and freight company operations.
Is there a way to learn more about RXO's last mile logistics?
Yes, you can learn more at https://last-mile.xpo.com/, which features detailed information about RXO's last mile logistics.
Which nearby places could help customers find RXO or complement their visit?
Nearby places include XPO Logistics, Inc., Millcraft distribution services, and Bath & Body Works. Visitors might use XPO Logistics for freight services or visit Millcraft and Bath & Body Works for retail shopping before or after their RXO visit.
Are there dining options near RXO for customers or visitors?
Yes, nearby dining options include Angie’s Hamburger Stand, ANGIES BURGERS, Vinnie’s Hamburger Stand, Pizza Hut Express, and Starbucks, providing convenient food and beverage choices for visitors to RXO.
What nearby facilities offer storage or financial services for customers of RXO?
Nearby, you can find storage facilities such as Find Local Storage and Public Storage, as well as Community Financial Credit Union for banking needs, which may be useful for RXO customers requiring additional services during their visit.