United States Postal Service

Reviews

• KH

  Kayla Hawes

  Apr 15, 2026
  5.0
  Jennifer at the front was very helpful today and helped me get what i needed mailed. She was very sweet! I appreciate her assistance.
• DH

  Donnette Hilts

  Mar 8, 2026
  1.0
  I have an email from usps that my Amazon package was delivered in/at mailbox on a Sunday. All items are marked delivered on Amazon also. I DID NOT GET ANY PACKAGE. I tried to call usps and got this ai bs answering service that constantly says " I didnt understand that, how can I help you" I am assuming and hoping that they delivered it up the road to the wrong mailbox. But seriously this happens way more than it should. My address is on both sides of my mailbox, so unless you all can't read, there is no excuse for this other than pure laziness and I'm sick of it!
• II

  Ike

  Feb 23, 2026
  1.0
  Worst experience we have ever had with a mailing company! Started a few months ago where our mail lady wasn't delivering packages to our address, she got fired and charges pressed against her. In January,we had several packages arrive accumulatively at the post office and we were told several times that they would be ready. We would go in and something else would come up, we went in to get them, then we would have to wait for paperwork to process, then we had more coming, mind you, they are Christmas presents and as of February 23rd, we still do not have them! They have been in the post offices possession this entire time. So we get to a point where we can pick them up, then they were accidentally put on a truck for delivery. We thought hey okay, at least they will finally FINALLY be delivered. This was about 2-3 weeks ago What happens? They get called back to the post office. No delivery. Instead we are told to come in the following Wednesday to finally get them because the manager said she was going to hand deliver them to us. So we go in, guess what? Can't pick them up because there is MORE PAPER THAT NEEDS TO BE PROCESSED!! Another week we wait. Mind you, my lovely wife is waiting in line for hours at a time, Everytime we were told we can pick up the packages, she waited for hours because no one there would return a call. Another week rolls around, the manager sadly passes away. Very sad and our condolences to her and her family. We were told we could pick up the packages today at 1:00. Guess what? My wife stands in line until around 3:00. Leaving around 1:30 to run a quick errand then returns Did it matter that we got there at 1:00 when we were told we could get our packages?? NOPE still a several hour wait I have over 10 Christmas present packages that I have still yet to get because of this crap. I really hope tomorrow is the day. And we were also told by the lady handling the packages now that she would "let us know" when we can pick them up. These are high valuable packages we are waiting on. If we don't get them soon, I'll get legal advice. This is absolutely unacceptable for a post office. We are well aware that there are processes involved. But going on 3 months is absolutely ridiculous. We will never again, if we can avoid it, have packages shipped to this post office. I suggest you,whoever is reading this, if you can avoid it, have your packages shipped elsewhere. I hope someone is held accountable and change takes place. I will update this review once we get our packages. !!!Update March 3rd 2026!!! Still no packages. Another.. "we'll have them ready for you tomorrow and then you can pick them up" March 4th. Packages now "undeliverable" Never got them, got a refund from the distributor however. An absolute joke of a system.
• VR

  Victoria Reed

  Sep 18, 2024
  1.0
  I have lived at the same address for over 20 years and back in the day we use to get mix ups every once in awhile, due to there being two S 39 roads in cadillac go figure, but now the past couple years it is constant! To the point I am not even receiving half the mail that's claimed to be sent out, I get it that it gets confusing etc.. but come on, I am sick of always getting my mail later than normal or not at all. And it use to always come between 1 and 3pm at least somewhat of a schedule, now I get it at all odd hours including as late as 6pm sometimes! Something needs to change..
• ND

  Noodle Dee

  Oct 3, 2020
  5.0
  Awesome customer service! Great employees

Frequently Asked Questions About United States Postal Service