United States Postal Service

3.1
166 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 100 Orndorf Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
100 Orndorf Dr, Brighton, MI
48116, United States

Hours

Reviews

3.1
166 reviews
5 stars
79
4 stars
4
3 stars
5
2 stars
4
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Chris and Hasan for their exceptional service.

Delivery Issues

Numerous complaints were made regarding inconsistent mail delivery, lost packages, and poor tracking, leading to frustration among customers.

Passport Services

While some customers had positive experiences with passport services, others reported significant issues, including unhelpful staff and missed appointments.

Overall Satisfaction

Despite some negative reviews, many customers expressed overall satisfaction with the post office, citing good service and a positive atmosphere.
  • BH
    Brandon Hampton
    Jan 5, 2026
    1.0
    The clerks and staff are nice, but the lady who was taking the packages from the clerks and drop offs was just throwing them into the bins with no care whatsoever. Makes me worried that the package that I shipped is going to be damaged, even if I took the proper steps to protect it. Update: I received a call and was basically told that what she was doing was normal procedure because when packages go through the shipping process they are all handled in this manner. I was also told that it was too late to do anything about it as the package was already shipped out and that I should have taken more precaution on my end. I was told (basically) that it was my fault for not putting the package in a box. Lovely.
  • DN
    Devon Newsom
    Dec 15, 2025
    5.0
    Hasan let me in a little late because my dumbass couldn't print a shipping label. A true G
  • JG
    Jeff Graczyk
    Nov 29, 2025
    1.0
    Not sure why the mail carrier needs to fold letters in half that would otherwise fit into the mailbox without folding. I spoke to a supervisor about this but nothing has been done about it
  • MB
    M B
    Nov 16, 2025
    5.0
    Friendly staff.
  • RD
    Rachel DeGreef
    Oct 16, 2025
    5.0
    My husband and I want to give five stars specifically for our experience with Chris today. He was extremely helpful and knowledgeable in a way we really appreciated when it came to passport photos with newborns, and also with our questions pertaining to filling out the passports. He was very patient with us despite the fact that we weren't completely ready for our appointment.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.