United States Postal Service

3.1
163 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 100 Orndorf Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
100 Orndorf Dr, Brighton, MI
48116, United States

Hours

Reviews

3.1
163 reviews
5 stars
78
4 stars
4
3 stars
5
2 stars
4
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised staff members, particularly Chris and Dave, for their helpfulness, knowledge, and friendly demeanor.

Delivery Issues

Numerous complaints were made about unreliable mail delivery, including lost packages and inconsistent service.

Passport Services

While some customers had positive experiences with passport services, others reported long wait times and unhelpful staff.

Staff Professionalism

Feedback varied, with some praising the professionalism of staff while others reported rude or dismissive behavior.

Overall Satisfaction

Customer experiences were mixed, with some expressing high satisfaction and others feeling frustrated with service quality.
  • MB
    M B
    Nov 16, 2025
    5.0
    Friendly staff.
  • RD
    Rachel DeGreef
    Oct 16, 2025
    5.0
    My husband and I want to give five stars specifically for our experience with Chris today. He was extremely helpful and knowledgeable in a way we really appreciated when it came to passport photos with newborns, and also with our questions pertaining to filling out the passports. He was very patient with us despite the fact that we weren't completely ready for our appointment.
  • DH
    Daniel Hui
    Sep 29, 2025
    1.0
    Said my package would arrive one day didn’t get it till later that week
  • LD
    Lauren Denti
    Sep 22, 2025
    5.0
    Makes me proud to live in a city where the post office team members care so much and go the extra mile. Thank you!
  • GC
    Gretchen Coles
    Sep 13, 2025
    5.0
    Applied for a passport for my two daughters at the South Lyon post office in July while they (and i) were on summer break. 8 weeks later we had nothing and no indication of where the application and our original documents were. They would do nothing for us, so we scheduled an appointment at Northville for a Saturday to redo everything and they cancelled one hour before the appointment. So I called Brighton and explained the situation and they said they would absolutely help us. Above and beyond to ensure our peace of mind and were so patient and kind. Thank you!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.