With a focus on the community of small businesses and consumers, Staples in Brighton, MI provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are reported as rude and unprofessional.
Product Quality
Customers expressed dissatisfaction with the quality of printing and binding services, citing issues with uneven cuts and poor execution.
Staff Attitude
Several reviews highlight a negative attitude from staff, particularly towards Amazon returns, leading to a frustrating customer experience.
Store Environment
The store is generally described as clean and well-stocked, with a good selection of products.
Positive Experiences
Some customers reported excellent service from specific employees, indicating that positive experiences can occur despite overall issues.
TC
TOM C
Oct 25, 2025
5.0
Salesperson provided excellent service. Provided marked sales price on item (chair mat) though sale date had passed. Quality and price of item was competitive with Amazon.
PB
Pepper Bergin
Oct 15, 2025
5.0
Eady peasy. We'll marked to find what your needs are. Friendly helpful staff
DE
Donna Engstrom
Sep 3, 2025
5.0
I needed some files on my flash drive printed out for my classroom. Jill was very helpful and the end results were just what I wanted.
CC
Carol Lee Cousins
Aug 16, 2025
5.0
When you go to Staples ask for Jill. She knows what she is doing and is friendly and accommodating .
MR
Michael Rzeppa
Aug 6, 2025
2.0
Never resolved my simple problem of scanner not working. It took 3 trips, several transfers and all they ended up doing is trying to get me to buy more stuff.