With a focus on the community of small businesses and consumers, Staples in Brighton, MI provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, particularly during Amazon returns.
Helpful Staff
Some employees, like Chris and Miles, received praise for their exceptional service and willingness to assist customers.
Store Environment
The store is generally described as clean and well-stocked, but some customers noted issues with staff attitudes affecting their shopping experience.
Product Quality
While some customers were satisfied with their purchases, there were complaints about poor quality in printing and binding services.
MM
maureen mcdiarmid
Feb 15, 2026
5.0
Staples is easy to return Amazon or Happy returns! Lots of great products too! Ink and art supplies plus pens are my go tos here!
MB
Mike Breazeale
Feb 14, 2026
5.0
Professional service and quality products delivered
CG
Chelsea Grifka
Feb 4, 2026
5.0
The printing team at Staples is wonderful. I have used different companies, and Staples is by far the best. The individuals there also go above and beyond for you. They always try to assist with any questions you may have and are always trying to find a discount code when you pick up.
LK
Linda Kotsopoulos
Jan 25, 2026
5.0
I came in with passport photos to be taken for by 2 and 4 year old. John helped me tremendously to print various things. Sara was awesome with getting the boys to take their photos. Great service and I would recommend anyone with passport or print needs to check them out. Today Sara and John really did an amazing job.
SW
Sharon Wilson
Dec 31, 2025
1.0
I’ll never come back here again to return an item for Happy return after a horrible experience with Allva, what a pitiful worker!!! Worthless worker! I’ve done all kinds of job but I never let a customer wait for 15-20mins just to finish a job that can be done after helping a customer, on top of that he helped someone else who didn’t even fall in line.
Ms or Mr Allva is not supposed to work in a customer service, what a waste of money to pay him/her. 😔. What he did wasn’t nice! I came there first, he let me wait until he is finished what he was doing and after his done, he made me wait again to help someone who just got there.
You treated me like that is it because I’m an Asian???