United States Postal Service

1.7
210 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1221 Bowers St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1221 Bowers St, Birmingham, MI
48012, United States

Hours

Reviews

1.7
210 reviews
5 stars
28
4 stars
11
3 stars
2
2 stars
4
1 star
165

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unprofessional staff, leading to a negative customer experience.

Staffing Issues

Customers frequently report long wait times and service interruptions due to understaffing and employees being unavailable.

Operational Hours

The post office often closes earlier than posted hours, causing frustration among customers who arrive expecting service.

Passport Services

Many customers express dissatisfaction with passport services, citing rude staff and cancellations of appointments without notice.

Inconsistent Service

There are complaints about unreliable mail services, including issues with mail holds and package deliveries.
  • MJ
    mariusz jarosz
    2 days ago
    1.0
    Negative stars. Waste of taxpayer dollars.The worst treatment have ever encountered in any place. This place needs to be shut down. Three tax payer paid employees with either air pods in their ears and one on her cell phone talking and laughing unwilling to help customers . Was rude and unprofessional. Acted like it was a disgrace and a bother that a customer came in and needed service. Another lady came in right after me and they acted extremely rude to her also and all she asked for was a book of stamps. Took my things and drove to another location where they were pleasant and professional. They all need to be fired and this place reopened when they get some new management and staff. Waste of taxpayer dollars.
  • DN
    Doll N
    3 days ago
    1.0
    Staff on the phone 📞 24/7
  • BC
    Bonnie Cassar
    Nov 17, 2025
    1.0
    Every time I come in here which isn’t often the line is long it’s so slow, they never have more than 1 person working even when they see 6 people in line it’s a joke!
  • CN
    Charmine Narvios
    Sep 15, 2025
    1.0
    Very disappointed. I wasn’t able to get the name of the lady who was working on 9/25 around 1:30pm. I was in line for a long time and when it was my turn to mail a certified mail- she asked if i filled out the paper. I have sent out certified mail so many times in the past and it was the first time i was told to fill it out. Basically writing the address of the recipient which they’ll return to you anyway at the end. And honestly i would have been happy to do it if that’s how you’re supposed to do it right but she wanted me to go back in line. I could have just wrote the address quickly and again- she has to give me that little sheet of paper anyway. I ended up going to usps in long lake which went very smoothly- didn’t ask to fill it out or anything.
  • EL
    E Lewis
    Aug 27, 2025
    1.0
    Zero stars. This place needs to be closed. Workers on their ear buds talking to their friends, little to no interest in servicing people waiting in line, and generally consistently rude. Every year it gets worse. Go anywhere but here.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.