United States Postal Service

2.4
120 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 45601 S Interstate 94 Service Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
45601 S Interstate 94 Service Dr, Belleville, MI
48111, United States

Hours

Reviews

2.4
120 reviews
5 stars
37
4 stars
6
3 stars
0
2 stars
5
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted unprofessional and rude behavior from staff, leading to a negative customer experience.

Mail Delivery Issues

Customers frequently reported problems with mail being delivered to the wrong addresses, lost packages, and delays in receiving important mail.

Mixed Experiences

While some customers praised specific staff members for their helpfulness, many others expressed frustration with the overall service quality.

Long Wait Times

Several reviews mentioned long wait times at the post office, contributing to customer dissatisfaction.
  • ER
    Elisabeth Roberts
    Dec 27, 2025
    1.0
    These guys are always rude and speak to us like children. They got mad at us for using a PEN. And said in front of a whole entire store of people "just use your words". During Christmas time my husband was sending a return package and he wasn't sure what the lables meant and was trying to make him feel bad for not knowing. They regularly use dismissive words and are never happy to help customers. They're very passive agressive and I've even seen them talk to elderly people this way. Is this what Belleville represents??
  • JW
    Jennifer Wincher
    Dec 19, 2025
    5.0
    Excellent staff. Typically a very short line.
  • IT
    Isaac Taylor
    Dec 18, 2025
    5.0
    The postal service here is absolutely amazing! The staff is incredibly friendly and professional. I’ve used this service for both sending mail and packages and addressing issues with incoming mail. Recently, I had a package where the seller forgot to include part of my address. The postal worker quickly and effectively resolved the issue, and I was very impressed with their work. Thank you all for your hard work!
  • AH
    Angelle Ham
    Dec 10, 2025
    1.0
    Beware! This post office is running a bait and switch scam! They have 2 shipping box’s that look almost the same. The medium flat rate box is $21 to ship the other is a priority mail that rang up at $43. They put the priority mail box’s in the flat rate box slot. It has been this way for weeks. So unknown to me I get to the post office with a box I’m thinking is going to cost $21 but surprise! $43! We mentioned this issue with the lady working the counter and she was rude, condescending and completely deflected any responsibility for said issue. She said the customers moved the box’s from one spot and put them in the other spot. They were the same way inside the office where there is always someone there to see this and fix it. It seems like they are intentionally doing this. By the time you pack, tape and bring it to the post office and find out it cost double you might just say to hell with it and pay double. Now multiple this by hundreds during the busy holiday season and wham you got yourself a full blown bait and switch scam.
  • NP
    Nathan Perkins
    Dec 9, 2025
    1.0
    Constantly delivering mail to the wrong houses

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.