United States Postal Service

2.6
127 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 200 E Liberty St Lbby to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 E Liberty St Lbby, Ann Arbor, MI
48104, United States

Hours

Reviews

2.6
127 reviews
5 stars
35
4 stars
13
3 stars
8
2 stars
8
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service from staff, with instances of belittling behavior and lack of assistance.

Staff Competence

Numerous reviews highlighted incompetence among staff, including failure to address issues and lack of knowledge about procedures.

Service Efficiency

Customers experienced long wait times and inefficient service, often due to understaffing or staff not attending to customers promptly.

Delivery Issues

There were frequent complaints about mail delivery problems, including lost packages and missed deliveries.

Mixed Experiences

While some customers praised the helpfulness of certain staff members, overall sentiment leaned towards dissatisfaction with service quality.
  • MC
    Mio Crilley
    3 days ago
    2.0
    Guy seemed nice until he chucked my package 30 feet away from him into the box… shouldn’t have to write fragile on something to throw it in front of me!
  • JS
    John Schwenker
    Dec 31, 2025
    5.0
    Good experience here. The staff is very kind and helpful. Metered street parking available around the building.
  • AA
    angelina
    Dec 29, 2025
    1.0
    Nobody at this location does their job, Ive had a broken mail box for 6 months now. Ive went in to get it fixed, ive called multiple times and now im just not receiving my mail. This post office does absolutely nothing. No wonder this is no longer going to be a government job. They arent going to pay people like this place that dont help ANYONE. Even my local mail lady wont give me my mail and doesnt help resolve my broken mail box issue. Im at a loss of what to do and how to get my mail anymore.
  • CS
    C Smith
    Dec 5, 2025
    1.0
    Staff is belittling and rude. Not helpful at all. Will not be returning to this location.
  • SS
    Spandy Sharma
    Nov 4, 2025
    5.0
    They are very helpful and patient. Also respectful. I have mailed several things from them. They could be better about handling post cards though as my international hand made post cards have been lost (even though they met all the requirements)

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.