United States Postal Service

2.6
123 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 200 E Liberty St Lbby to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 E Liberty St Lbby, Ann Arbor, MI
48104, United States

Hours

Reviews

2.6
123 reviews
5 stars
34
4 stars
13
3 stars
8
2 stars
7
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being described as rude, unhelpful, and dismissive.

Staff Competence

Many customers expressed frustration over staff incompetence, particularly regarding knowledge of services and procedures.

Service Efficiency

Customers frequently reported long wait times and slow service, with some noting that the location is often understaffed.

Delivery Issues

There were multiple complaints about undelivered or mishandled mail, with customers experiencing significant delays and lost packages.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions and helpful staff, indicating some variability in service quality.
  • SS
    Spandy Sharma
    Nov 4, 2025
    5.0
    They are very helpful and patient. Also respectful. I have mailed several things from them. They could be better about handling post cards though as my international hand made post cards have been lost (even though they met all the requirements)
  • ER
    Erick Rosado
    Oct 21, 2025
    1.0
    Beyond unacceptable have been waiting for 20 mins for a supervisor, I have no idea how is this place still opened there's so many bad reviews. I can hear people in the background talking about their personal life it seems they DO NOT care about their customers..... 0 stars if I could
  • RS
    Royce Sullivan
    Oct 16, 2025
    1.0
    Management and Staff are uneducated on what the laws are for video taping in a post office. Place has three copies of the rules and regulations governed in videotaping in a post office and the employee still don't know what it says. The post office with the most copies and posters 7 with the most employees that don't know what it says.
  • JD
    JEREMY DALTON
    Oct 9, 2025
    1.0
    They are clearly incompetent so many ways. They think you can't record in a post office.
  • CW
    Christina Watson
    Oct 6, 2025
    5.0
    I love this place because they're the best service ever when they mailed my package for sports team and they're awesome and the best people ever keep up the good work

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.