United States Postal Service

1.5
407 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 6800 Roosevelt Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6800 Roosevelt Ave, Allen Park, MI
48101, United States

Hours

Reviews

1.5
407 reviews
5 stars
45
4 stars
4
3 stars
4
2 stars
7
1 star
347

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with staff being unhelpful, rude, or disinterested.

Package Delays

Numerous reviews highlighted significant delays in package processing, with many packages stuck at the facility for weeks or even months.

Lost Packages

A recurring theme was the loss of packages, with customers expressing frustration over items going missing or being marked as 'pending acceptance' for extended periods.

Staff Attitude

While some staff were praised for their helpfulness, many reviews noted a negative attitude among employees, contributing to a poor customer experience.

Communication Issues

Customers frequently mentioned difficulties in reaching the facility by phone, with calls going unanswered and no updates provided on package statuses.
  • AL
    Alex Lang
    Oct 12, 2025
    1.0
    Staff were completely disinterested in being of any help at all and appeared completely annoyed by the presence of only 2 customers in line. I went to the Dearborn office on MI Ave for my next visit, needing the exact same service. They were actually willing to work and help. I'd avoid the AP office.
  • AP
    A. P.
    Aug 22, 2025
    5.0
    For any of you wondering, there is a difference between the Allen Park Post Office and the Allen Park USPS distribution center. The post office is small and it's virtually impossible for packages to be lost for weeks. The distribution center is a completely different ball game.
  • EM
    Elaine Michalski
    Aug 9, 2025
    5.0
    Fast, knowledgeable, and friendly! Great customer service!
  • DO
    Danny Oakes
    Jul 30, 2025
    1.0
    Package has been stuck at this facility for over a week now! Can we just shut this place down already!? There’s no excuse for this kind of delay.
  • EN
    Edith Norvell
    Nov 6, 2018
    5.0
    I have been using the Allen Park facility for 20 years and have been very happy with the service I've received. I once sent a package ground on a Saturday and it arrived in California on Monday morning. No complaints here. Keep doing a great job Allen Park!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.