Staples

Reviews

• SS

  Sheila

  Oct 15, 2025
  2.0
  They seriously need more people. Jordan is the nicest person and the only person I ever see working. Every time I go in the store there is a line of customers at the Amazon, a line of customers at the register and a crowd of people on the back wall waiting to be helped all the while there’s 2 other employees walking around or in another aisle scanning things while Jordan is the only person manning the front and helping customers.
• JP

  John Pratt

  Sep 4, 2025
  1.0
  As others have pointed out, the floors have not been swept or mopped in over a decade. Homeless shelters are cleaner than this. If you had to kneel on the ground to tie your shoe you would probably get tetanus. The health dept should look into this - it's not just disgusting, it's a health hazard. It's as if corporate just does not care and is unwilling to do simple maintenance just for the sake of cost. It means they do not care about the customer or the customer experience. It also means absolutely no one is ready or care about any of the reviews. Shop elsewhere.
• HM

  Heather Marsh

  Sep 2, 2025
  2.0
  I understand that Amazon returns are probably the worst thing to do. I don’t want to return them to the store any more than you want to process it (but I’m not paying $7 in shipping to mail it myself). I’m in line to do an Amazon return with 3 people in front of me. The person at the front isn’t doing a return, but is paying to ship something via UPS. The associate gets everything set and tells him he needs to go to the register. She then walks away from the growing line of people, checks a printer, walks over to a closed register and calls the gentleman who needs to pay his postage over. Okay, I can deal with this. It would have been good customer service to tell us you were going to check him out and be right back, but whatever. Only, she doesn’t come back. She goes to work on a laminating project. Avoids eye contact with us and does her own thing. Eventually, the person in line behind says loudly, “is everyone in line for Amazon returns?” Me and the woman in front of her nod our head. In response, the very nice young man who had previously been running the register leaves the checkout and comes to help us. He was great. But why did I stand there for 10 minutes as only one guy in line received service? I do not recommend this store. Customer service is awful.
• PM

  Pamela McClure

  Aug 6, 2025
  5.0
  Having Staples print my business brochures was quick and easy. Customer service was great! They were able to expedite my order so I could get my printing in time for my event.
• DS

  Diana Schulz

  Jul 30, 2025
  3.0
  Staples in Adrian mi needs more employees. Would shop there more but hate the amount of time to get waited on.

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