United States Postal Service

3.3
41 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 775 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
775 Main St, Westbrook, ME
04092, United States

Hours

Reviews

3.3
41 reviews
5 stars
21
4 stars
3
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0
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1 star
14
  • WD
    Wallace Dixon
    Dec 24, 2025
    1.0
    Went in yesterday and the staff (a women, and man) were both extremely rude to everyone that had even the littlest question. With the female employee being especially rude to new Anericans (not the first time I've seen her do this specifically to them).
  • BG
    Becca Garibaldi
    Oct 18, 2025
    1.0
    This locations customer service is absolute garbage. I came in here the other day to ship an order of my pottery. I stamped each box with my business name and I kid you not the man checking me out placed the shipping label almost intentionally over each of my stamps on three different boxes. There were plenty of other areas he could have placed the label. He then continued to answer the questions on the screen for me after my first response as if I was unable to do this myself. When I chuckled thinking he was playing he didn’t laugh or acknowledge the humor and continued to answer the questions for me again regarding my next package. Each package was labeled as fragile and I directly told him they contained pottery and are very fragile. When dropping my packages off in the bin upon completing my checkout he LITERALLY tossed my packages into the bin without any consideration to what I had just told him. So incredibly rude. I would NOT recommend going here. You might as well just drive the extra miles to Portland where they treat you like actual human beings. There was no consideration to what was being shipped. No self aware awareness at all to the fact that I was a paying customer. Zero respect. I felt as if he was annoyed by my presence clearly is just there to get his hours in and pay his bills. I was also just notified that one of my items broke during shipping. Truly some of the worst service I’ve ever had at a post office. If I were Westbrook USPS I’d highly reconsider who they’re hiring to represent their post office. I was there on Wednesday 10/15 and the middle aged man who checked me out says he works there full time in case any higher management is reading these and cares to acknowledge their customer service.
  • MF
    Melody Fish
    Dec 23, 2019
    5.0
    Francine was very helpful and quick despite it being a busy day. Thank you!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.