United States Postal Service

1.8
30 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 116 Alfred Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
116 Alfred Rd, West Kennebunk, ME
04094, United States

Hours

Reviews

1.8
30 reviews
5 stars
3
4 stars
3
3 stars
1
2 stars
1
1 star
22
  • SS
    Soup10
    Jul 19, 2025
    1.0
    If I could do ZERO stars I could ! The folks writing reviews that tell you how polite and great this Paul is are probably his relatives This man is beyond rude and borders being dangerous He mumbles rude things about you as you walk out the door he tosses things at you and snarls at you They put him here to keep him out of REAL post offices For such a small beautiful town shame he is the face of this Post office I will go elsewhere
  • DJ
    Donald Jones
    Jul 25, 2024
    1.0
    Why is Paul still employed by the U.S. Postal Service? My experience is entirely consistent with everyone else's. I stopped by to drop of piece of mail that was misdelivered to my address with an incorrect name for that address and wrote "Incorrect Address" on the envelope. Paul lectured me on defacing mail. I have seldom encountered anyone so rude, arrogant, and insolent in a very long time. He is the antithesis of what a valued employee of the Postal Service should be - total lack of interpersonal skill and consideration in dealing with the public. I will drop off mail at the outside box but will not venture into the W. Kennebunk P.O. again and endure this level of mistreatment.
  • SS
    Steve
    Sep 17, 2022
    1.0
    Just try to go there and you’ll understand the 1 star review. The epitome of the postal service, a prime case study for everything wrong with it.
  • BP
    Brian Putnam
    May 2, 2022
    1.0
    Paul was so polite and even went out of his way to ensure that I was a satisfied customer. He didnt make it seem like I was an inconvienence to him or the establishment. I am super thrilled with the customer service training west kennebunk post office has provided to their employees. A++ in my book.
  • KW
    Karissa Wentworth
    Jul 30, 2018
    1.0
    HORRIBLE! THE HOURS ARE NOT REASONABLE. THE EMPLOYEES ARE RUDE AND NEVER KNOW WHAT IS GOING ON. WHEN YOU ASK THEM A QUESTION OR IF THEY HAVE TO DO ANYTHING ITS THE END OF THE WORLD AND THEY ARE MISERABLE. I TRY TO GET THERE ONCE A WEEK BUT SOMETIMES IT IS IMPOSSIBLE WITH MY WORKING FULL TIME, BEING A MOM, AND HAVING A FARM. SO SOMETIMES I GET THERE EVERY OTHER WEEK. I HAD LICENCE PLATES SENT TO ME AND THEY WERE RETURNED! THE "GENTALMEN" TOLD ME THAT THEY COME IN MAY AND THEY CAN ONLY HOLD ITEMS FOR 15 DAYS. ASK I EXPLAINED I WAS JUST THERE A WEEK AND HALF BEFORE AND THERE WAS NO YELLOW SLIP SAYING I HAD A PACKAGE. BUT WHEN I WENT SATURDAY I DID. SO IM A LITTLE CONFUSED ON HOW THIS IS EVEN POSSIBLE THAT THEY RECIEVED THEM IN MAY. IF YOU ASK ME PEOPLE DO NOT KNOW HOW TO DO THEIR JOBS AND THEY ARE JUST COMPLETELY LAZY! I AM DONE WITH THE POST OFFICE AND I HAVE GOT A MAILBOX ELSE WHERE!!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.