United States Postal Service

1.8
30 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 116 Alfred Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
116 Alfred Rd, West Kennebunk, ME
04094, United States

Hours

Reviews

1.8
30 reviews
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22
  • SS
    Soup10
    Jul 19, 2025
    1.0
    If I could do ZERO stars I could ! The folks writing reviews that tell you how polite and great this Paul is are probably his relatives This man is beyond rude and borders being dangerous He mumbles rude things about you as you walk out the door he tosses things at you and snarls at you They put him here to keep him out of REAL post offices For such a small beautiful town shame he is the face of this Post office I will go elsewhere
  • MR
    Matthew Reid
    Dec 18, 2024
    1.0
    Well, I guess his name is Paul. From the other reviews. What is wrong with this guy? I stopped going to this location because he’s always working, but thought I’d just drop a package off the other day - two years later and he’s still an… How does he have a job? How is this location still operating? I imagine everyone must just go to Kennebunk where they’re much nicer and professional. Hopefully, someone at USPS will read these reviews and do something about it.
  • DJ
    Donald Jones
    Jul 25, 2024
    1.0
    Why is Paul still employed by the U.S. Postal Service? My experience is entirely consistent with everyone else's. I stopped by to drop of piece of mail that was misdelivered to my address with an incorrect name for that address and wrote "Incorrect Address" on the envelope. Paul lectured me on defacing mail. I have seldom encountered anyone so rude, arrogant, and insolent in a very long time. He is the antithesis of what a valued employee of the Postal Service should be - total lack of interpersonal skill and consideration in dealing with the public. I will drop off mail at the outside box but will not venture into the W. Kennebunk P.O. again and endure this level of mistreatment.
  • KW
    Karissa Wentworth
    Jul 30, 2018
    1.0
    HORRIBLE! THE HOURS ARE NOT REASONABLE. THE EMPLOYEES ARE RUDE AND NEVER KNOW WHAT IS GOING ON. WHEN YOU ASK THEM A QUESTION OR IF THEY HAVE TO DO ANYTHING ITS THE END OF THE WORLD AND THEY ARE MISERABLE. I TRY TO GET THERE ONCE A WEEK BUT SOMETIMES IT IS IMPOSSIBLE WITH MY WORKING FULL TIME, BEING A MOM, AND HAVING A FARM. SO SOMETIMES I GET THERE EVERY OTHER WEEK. I HAD LICENCE PLATES SENT TO ME AND THEY WERE RETURNED! THE "GENTALMEN" TOLD ME THAT THEY COME IN MAY AND THEY CAN ONLY HOLD ITEMS FOR 15 DAYS. ASK I EXPLAINED I WAS JUST THERE A WEEK AND HALF BEFORE AND THERE WAS NO YELLOW SLIP SAYING I HAD A PACKAGE. BUT WHEN I WENT SATURDAY I DID. SO IM A LITTLE CONFUSED ON HOW THIS IS EVEN POSSIBLE THAT THEY RECIEVED THEM IN MAY. IF YOU ASK ME PEOPLE DO NOT KNOW HOW TO DO THEIR JOBS AND THEY ARE JUST COMPLETELY LAZY! I AM DONE WITH THE POST OFFICE AND I HAVE GOT A MAILBOX ELSE WHERE!!!!
  • AK
    Aaron Keller
    Dec 6, 2016
    3.0
    Wish the hours were better

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.