The UPS Store

3.9
146 reviews
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Business Details

325 Main St, Waterville, ME
04901, United States
(207) 877-7867
https://locations.theupsstore.com/me/waterville/325-main-st
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5559 in Waterville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomNot available
  • Wheelchair accessible seatingAvailable

Location

The UPS Store
325 Main St, Waterville, ME
04901, United States

Hours

Reviews

3.9
146 reviews
5 stars
101
4 stars
2
3 stars
2
2 stars
4
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Kel and Darcy for their exceptional service.

Efficiency

The store is often noted for its quick and efficient service, with many customers reporting minimal wait times and fast processing of packages.

Mixed Experiences

While many reviews are positive, there are significant complaints about rude staff, particularly a bald-headed manager, leading to a divide in customer satisfaction.

Package Handling Issues

Several customers reported problems with package tracking and delivery, indicating a lack of reliability in handling shipments.

Store Environment

The store is generally described as clean and well-organized, contributing to a pleasant customer experience.
  • LP
    Laura Peterson
    Dec 15, 2025
    5.0
    The teller! :) She was awesome and very friendly considering the place was packed with waiting customers! (Note: it's December 15th)
  • JB
    Jeanne Bolduc
    Dec 11, 2025
    5.0
    Customer service at the Waterville location are suburb
  • CW
    CM Ware
    Nov 28, 2025
    5.0
    Customer service was excellent. Liz was professional and engaging. Some of her work was repetitive but she finished quickly and her friendly banter kept us engaged.
  • MG
    Mindy G
    Nov 3, 2025
    5.0
    FAST, EFFICIENT AND FRIENDLY!!!
  • GG
    GBP
    Oct 31, 2025
    5.0
    Fast store & self service amazon returns
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Waterville offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, computer access, and passport/photo ID services.