United States Postal Service

2.1
91 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 31 Gorham Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
31 Gorham Rd, Scarborough, ME
04074, United States

Hours

Reviews

2.1
91 reviews
5 stars
20
4 stars
3
3 stars
1
2 stars
6
1 star
61
  • EW
    Ethel Wagner
    Nov 24, 2025
    1.0
    It’s mind-boggling how rude the clerk named Jesse/Jessie is unprovoked. I have tried killing him with kindness to no avail. Even greeting him each time with a smile and a “Good morning!” doesn’t alter his demeanor. The first few times, I took it personally . But as I wait in line, I hear his interactions with other customers and his attitude doesn’t waver. It’s astonishing how miserable he is to people! At this point it’s become comical.
  • AW
    Amber Walls
    Nov 17, 2025
    1.0
    I came in looking for my package. The representative Jesse was absolutely super dismissive and rude. I explained how I put the address of the post office on my package due to not having one right now and he completely lied and said nothing gets delivered to this location. After telling him thats not true I picked a previous package up a week ago from here he proceeded to dismiss me and give me a number to the “other” location while stating “They probably won’t answer because they left already”. After calling the customer service line and finding my tracking number online, I went and showed him it sated my package was actually at this location. He goes in the back for the first time to find my package and comes back with it and does not apologize or acknowledge his mistake. I absolutely ask for a different representative every time I go to this location now! Terrible customer service!!!
  • RO
    Raised Outdoors
    Nov 10, 2025
    1.0
    Woman in front of me was asking a simple question about what she was being charged for. The employee was rude and unprofessional telling her to not worry about what the screen said she was being charged. He was getting loud and verbally combative. As the person behind her I spoke up and said I agree with the woman about his (the employee’s) unprofessional conduct. He then claimed that we only said he was unprofessional, rude and wanted the manager because we (the random woman and myself) were racist. I couldn’t believe it! Claiming two people he didn’t even know were being racist! I said that his conduct and lack of professionalism was why we inquired about speaking with the manager. It was outrageous for him to claim that. Another employee came out and tried to tell the guy to calm down too. I normally don’t write things like this, but felt compelled to inform people since it was so terrible and frankly offensive (for us the random customers). Be safe out there everyone.
  • TC
    Taylor Crawford
    Nov 7, 2025
    5.0
    Kindest most helpful workers!
  • JN
    John Nascimento
    Nov 29, 2021
    5.0
    There are always nice to me this is my own opinion I think when a customer is saying that the workers are rude well let me tell you something if you want them to be nice to you it's a 2 way street you need to show them repeatedly and they are not there to be friends there are there to do there job like any other job so what I'm trying to say is just do your business and shouldn't be no issues period other than that this one is great and awesome keep up the great work

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.