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Brand Certified

United States Postal Service

2.5
(153 reviews)

Business Details

125 Forest Ave, Portland, ME
04101, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 125 Forest Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
125 Forest Ave, Portland, ME
04101, United States

Hours

Reviews

2.5
153 reviews
5 stars
50
4 stars
8
3 stars
2
2 stars
8
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly in passport services, leading to negative experiences.

Delivery Issues

Frequent complaints about lost or misdelivered packages, with customers expressing frustration over unreliable mail service.

Long Wait Times

Customers consistently noted long lines and slow service, often due to insufficient staffing during busy hours.

Mixed Staff Performance

While some staff members received praise for their helpfulness and kindness, others were criticized for poor attitudes and lack of professionalism.
  • ED
    Eli Doyon
    2 days ago
    1.0
    Absolutely no way to get someone on the phone if you have issues. In person they've been fine, but there's more to a post office than just being at the counter. I understand the budget sucks, but the impact of automation is furious frustrated customers.
  • MD
    MITCHELL DEBORTOLI
    6 days ago
    1.0
    USPS delivered to the wrong address in my zipcode and told me it would take weeks for the package to arrive again. The USPS staff were no help. Avoid even if you have to pay more. The staff are rude, they do not help.
  • SC
    sam coursey
    Feb 21, 2026
    2.0
    2/21/2026 12pm ish I was there because my package got delayed because of wether so i wanted to see if i could pick it you the clerk was nice he told me to give him my tracking number and I did but my hand writing is poor he then got mad at me for my poor hand writing idk if he was having a bad day or something but that is unacceptable because I have a mental disability that makes it hard if me have good hand writing
  • BR
    Beth Hewitt (RevBTB)
    Jan 13, 2026
    1.0
    Walked in at 10 am on a Tuesday and waited patiently in line 10 minutes for the ONE CLERK only to be told THEY CANT SELL ME ANY STAMPS! They were doing a “stamp count”. What a waste of time!
  • SM
    Steve Marzza
    Dec 12, 2025
    1.0
    The amount of miss delivered mail and mess ups that come out of this place is bonkers. Use to support the post office but it’s real tough these days.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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