United States Postal Service

2.6
149 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 125 Forest Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
125 Forest Ave, Portland, ME
04101, United States

Hours

Reviews

2.6
149 reviews
5 stars
49
4 stars
8
3 stars
2
2 stars
7
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their kindness and helpfulness, others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the reliability of mail delivery.

Long Wait Times

Many customers report long lines and wait times, often due to insufficient staffing during busy hours.

Passport Services

Passport services are frequently criticized for poor customer service and miscommunication, leading to negative experiences.

Overall Experience

Overall, the post office has a mix of positive and negative reviews, with some customers appreciating the service while others express significant dissatisfaction.
  • SM
    Steve Marzza
    Dec 12, 2025
    1.0
    The amount of miss delivered mail and mess ups that come out of this place is bonkers. Use to support the post office but it’s real tough these days.
  • SP
    Savanna Pettengill
    Oct 30, 2025
    5.0
    All the staff here is kind and work as fast as possible to move the line along quickly. They do this while also treating each person with high quality and patient service. Doing both at the same time at likely the busiest post office is the state is something I have immense respect for.
  • BW
    Belinda Walthers
    Oct 20, 2025
    1.0
    Should not even have 1 star scammer in the post office got a apple card of me for 122.00 for a package address to me he cleaned the card of after emails sent to me the night before I was claiming my package this is the person Brendan Kriel USPS Supervisor, Distribution Operation. Scammed me told me the card did not work and wanted me to get more cards but he had no problem cleaning it out thank you Belinda
  • SP
    Susan Poulin
    Oct 16, 2025
    1.0
    I was needing help with passport today. Customer rep (black female) was extremely rude, impatient and had a discusting attitude! I left w/out any resolve and contacted National Passport Serv. They were extremely helpful, kind and patient! Be ware future passport customers!! I'll NEVER go to USPS for passport I dont even want to give this a "one star" its that BAD
  • WS
    William Stratis
    Oct 16, 2025
    1.0
    Deering St Portland. Parking in a handicapped spot for 20 min and laughing it off when mentioned. You should be ashamed of this delivery driver.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.