United States Postal Service

2.9
28 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 622 Congress St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
622 Congress St, Portland, ME
04101, United States

Hours

Reviews

2.9
28 reviews
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1 star
12
  • AP
    Andy P.
    Oct 27, 2025
    5.0
    The person who helped me was excellent!
  • BB
    Brooke Brady-Cronce
    Aug 22, 2025
    3.0
    No one at the window. No note. No bell or anything. I called out to see if anyone was there, but no response. There should be someone there in the middle of a weekday. Also no self-service kiosk so I could not ship by myself. I returned later and the employees were quite friendly and helpful. Just wish they would have had a sign earlier in the day to communicate their absence.
  • DN
    Daniel Noel
    Aug 11, 2025
    5.0
    When they are open, I always have a good experience with the people at the registers. Unfortunately, it’s usually just one person, but they always get things done. I’m older and have problems walking and unfortunately, when I do make it up the hill to get to the post office. They are very often closed due to lack of staff. So not only have I paid for an Uber for nothing or a cab for nothing but when I try and walk up the hill, I make it all the way and there is no one there. There is no way to call and find out if they are open you get sent to 1000 different places when you call as far as please hold and take a show later etc.. It would be helpful if they just work number for that location that the public could call and find out if indeed they will be open. Thank you
  • BR
    Bethany R.
    Jun 11, 2025
    2.0
    The employee opened five minutes late. The door to the building was building was open, and I could hear her back there, but the gate over the window was closed. When she finally opened the gate, she was still on a personal phone call, which thankfully, she ended to finally start work. The only reason I didn’t give this one star is because the lines are much shorter than the Forest ave location (due to lower demand, not better service) so I typically go here despite the service.
  • FM
    Frank Maguire
    May 29, 2025
    1.0
    Blank checks left on the front steps. Mail slot readily available.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.