United States Postal Service

1.9
117 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1 Post Office Sq to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1 Post Office Sq, Gorham, ME
04038, United States

Hours

Reviews

1.9
117 reviews
5 stars
20
4 stars
2
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5
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1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are generally friendly and helpful, but many customers report difficulty reaching them by phone and resolving issues.

Delivery Issues

Frequent complaints about missed deliveries, packages left in inappropriate locations, and mail being delivered to the wrong addresses.

Responsiveness

Customers express frustration over the post office's lack of responsiveness, particularly regarding phone calls and delivery notifications.

Overall Experience

While some customers have positive experiences, many report significant dissatisfaction with the service, citing it as one of the worst post offices.
  • JS
    Joseph Spurling
    4 days ago
    5.0
    I went to mail out my passport renewal; the man at the desk was extremely helpful and kind.
  • LC
    Lori Cooper
    Jan 2, 2026
    1.0
    Need local number
  • AL
    Ambs Lynn
    Dec 12, 2025
    5.0
    The gals in charge at the post office are responsive when something is amiss. Twice I’ve had to track down missing packages, and they were quick to help figure out what was going on, calling me same day or next with the information needed. Thank you post office peeps!!!
  • MH
    Michael Harwood
    Dec 4, 2025
    1.0
    When it snows out, they don’t deliver a packages, which is fine, but they don’t attempt to deliver on the next day. They just make you pick them up at the post office.
  • SS
    Stephen
    Nov 28, 2025
    1.0
    Havent delivered my mail in 4 days, but the box next to mine is getting delivered. Packages are supposedly being forwarded to somewhere else, and tracking is not giving any updates. Truly unbelivable that this location is allowed to operate the way that it does.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.