United States Postal Service

2.8
63 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 40 Western Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
40 Western Ave, Augusta, ME
04330, United States

Hours

Reviews

2.8
63 reviews
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30
  • ZL
    Zoey Lavender
    Oct 11, 2025
    2.0
    Office staff are great. They all know me on a first name basis which is pretty sweet. However the carriers seem to have personal vendettas against the general public for no apparent reason. The thing is that nothing can be done about this because USPS is so massively understaffed due to budget cuts that they have to keep these carriers on payroll to get mail delivered. If I wasn't disabled I would apply in a heartbeat because what the carriers are doing is destroying public trust in the postal service. I had an issue with my landlord committing felony mail interception and there's nothing the post office could do about it because the carriers refused to obey supervisor orders. This exact problem is why I've moved apartments. I upended a life of 9 years and was forced to move because the postal service couldn't get the carriers to stop being complicit in mail crimes.
  • JP
    Jessica Plossay
    Jul 15, 2025
    1.0
    Horeible customer service it was as if rhey were mad that i had questions about my passport and i had a very hard time understanding bc of one lady talking so fast its like i was the inconvenience fir asking asking questions and im a single mom so i had my little guy with me and that seemed to be a problem the lady that worked there seemed like she was was annoyed with him ...i keft thare stressed and upset nc i didnt get the help that i needed
  • TT
    Taylor
    Dec 13, 2022
    1.0
    Called multiple times just to be hung up on. Not to mention still haven’t gotten a package that was apparently out for delivery on 12/9 and still haven’t received it and it’s not 12/13 but has stated it’ll be delivered everyday after the 9th and nothing. Also not getting my mail delivered to my house since the ninth even though it shows on informed delivery that I’ve gotten mail everyday just apparently not into my mailbox.
  • MK
    Markas K
    Oct 13, 2017
    5.0
    I have always received polite and friendly service there. Absolutely no complaints.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.