Brand Certified
The UPS Store
3.3(249 reviews)
Certified by The UPS Store • Feb 22, 2026
Business Details
11160 Veirs Mill Rd, Wheaton, MD
20902, United States
Certified by The UPS Store • Feb 22, 2026
(301) 942-6245
Certified by The UPS Store • Feb 22, 2026
https://locations.theupsstore.com/md/wheaton/11160-veirs-mill-rd
Certified by The UPS Store • Feb 22, 2026
About
Certified by The UPS Store • Feb 22, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0478 in Wheaton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Wheaton Plaza - Westfield Shoppingtown.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Feb 22, 2026
Hours
Certified by The UPS Store • Feb 22, 2026
Reviews
3.3
249 reviews
5 stars
129
4 stars
11
3 stars
6
2 stars
13
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for rudeness and unprofessional behavior.
Employee Issues
Several reviews highlight problematic employees, with specific individuals being noted for inappropriate behavior and poor attitudes towards customers.
Operational Problems
Customers frequently report issues with the store's hours, including being closed during posted hours and taking long breaks, leading to frustration.
Package Handling
There are serious concerns about package handling, with multiple reports of missing items and theft, leading to a lack of trust in the store's ability to manage shipments.
- BVBoris VelasquezJan 29, 20261.0I wish I could leave a lower rating because the person (didn’t catch the name) that helped me out on 1/29 at 6:45pm was, without a doubt, one of the most rude people I have ever met. No exaggeration. The person was huffing and puffing the whole time, obvious passive-aggressive attitude. A highlight of the interaction was his question if I had more packages as if I was the last person in the store or forcing him to work there or even being rude. I kept my manners, said “please”, “thank you”, etc. because his lack of basic decency gave me the impression he wouldn’t be above messing with my packages. It was a sight to see a grown adult have the emotional deregulation of a toddler. The receipt I was handed shows the time I got there and time I left - I was there a literal 3 minutes. This dude broke down and had no resemblance of professionalism over three minutes. Do yourself a favor and go to another UPS because this isn’t the first time I’ve had to put up with him; it isn’t worth the risk something happening to your packages because of a man-child throwing a tantrum over doing a job he’s being paid to do.
- DTDiễm Thùy TrầnJan 22, 20265.0Amazing customer service! I don't understand how it only got 3 stars. This is the best UPS I have ever been! Quick, efficient and very friendly staffs
- HHHagereJan 20, 20265.0I go out of my way to go to this UPS because the staff is always so kind and helpful.
- JWjason wheelerJan 17, 20261.0As default by location, this store is ran by a very unprofessional employee that is always complaining always voicing his/her issues to waiting customerers. This used to be a proud and professional store. 1 bad, ungrateful employee. He/she was working today 17- 01-2025 @ 3pm. I dont want to hear about his problems or issues with customers coming in last minute. Cry me a river....
- JJJayJan 13, 20265.0Staff was super nice. I had tons of questions and they made me feel 100% comfortable. Will definitely come back again.
Frequently Asked Questions About The UPS Store
Where are you located?
We are located west of JCPenney and across from the parking garage at Westfield Wheaton shopping mall. Please note that while we are a part of the mall, our store is located outside of the central shopping area.
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Wheaton offer?
The UPS Store in Wheaton provides packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store located within the Westfield Wheaton mall?
It is located west of JCPenney, across from the parking garage, outside of the central shopping area of Westfield Wheaton.
What are the regular business hours of The UPS Store in Wheaton?
The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store in Wheaton open on holidays?
The store is closed on Thanksgiving (Nov 27), Christmas (Dec 25), New Year's Eve (Dec 31), New Year's Day (Jan 1), and Jan 19. It operates on regular hours on Nov 11 and Nov 28.
What payment methods are accepted at The UPS Store in Wheaton?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact The UPS Store in Wheaton?
You can reach them by phone at +1 301-942-6245 or email store0478@theupsstore.com.
Does The UPS Store in Wheaton offer any special discounts or coupons?
Yes, they offer special deals and coupons which can be found on their special offers webpage.
Can I find clothing stores near The UPS Store in Wheaton?
Yes, stores such as The Children's Place, Vans, Hot Topic Wheaton Mall MD, and Shoe Dept. Encore are nearby for clothing and footwear shopping.
Are there places to eat near The UPS Store in Wheaton?
Yes, Taco Bell and Two Hands Corn Dogs are nearby fast food and restaurant options where you can grab a meal before or after your visit.
What other services or shops are available near The UPS Store for convenience?
Nearby are Boost Mobile Local, Sprint Store, Cricket Wireless for mobile needs, The Look Store - Dr. Chun AuYeung for optometry services, and Roxie's Fund for pet services.
Brand Certified Facts from The UPS Store
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