The UPS Store

3.3
235 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0478 in Wheaton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Wheaton Plaza - Westfield Shoppingtown.

Details

  • DeliveryNot available

Location

The UPS Store
11160 Veirs Mill Rd, Wheaton, MD
20902, United States

Hours

Reviews

3.3
235 reviews
5 stars
123
4 stars
11
3 stars
6
2 stars
13
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees like Talha and Adela received praise for their helpfulness and professionalism, others were reported as rude and unprofessional.

Package Handling

Numerous reviews indicate serious concerns about package theft and mishandling, with multiple customers reporting missing items and damaged packages.

Store Hours

Customers frequently noted that the store does not adhere to its posted hours, often being closed during expected business times.

Employee Behavior

Several reviews highlighted issues with employee attitudes, ranging from helpful and friendly to rude and dismissive, impacting overall customer experience.

Location Convenience

Despite the negative feedback, some customers appreciated the convenience of the location and the ease of access for shipping and returns.
  • MS
    M S
    Nov 4, 2025
    5.0
    Always such a friendly staff - great customer service. I appreciate they have parking spots right across from the store too.
  • JB
    Julian B.
    Nov 2, 2025
    5.0
    I have been with this UPS store for more than 13 years and they have always provided GREAT service. When I moved out of the area, I kept them for my business address for several years because they were always very accommodating and sent me my mail in a timely manner. I have to give a MAJOR shout out to Nardo. He is such a light and does his job with a smile. Great employees are hard to come by—he's DEFINITELY a keeper!
  • RN
    Rene Nedelkoff
    Oct 20, 2025
    5.0
    Excellent customer care! Nardor is terrific. He knows how particular I am about how to pack my books so they arrive in pristine condition.
  • MC
    Mauricio Calderon
    Oct 5, 2025
    5.0
    El mejor lugar buen servicio.
  • JW
    Justin Wilson
    Sep 24, 2025
    5.0
    Never had an issue here. The work as quick as they can, never messed up any Amazon return or package I’ve dropped off here.

Frequently Asked Questions About The UPS Store

Where are you located?

We are located west of JCPenney and across from the parking garage at Westfield Wheaton shopping mall. Please note that while we are a part of the mall, our store is located outside of the central shopping area.

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.