United States Postal Service

2.0
164 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 345 Woodward Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
345 Woodward Rd, Westminster, MD
21157, United States

Hours

Reviews

2.0
164 reviews
5 stars
32
4 stars
7
3 stars
4
2 stars
6
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and unhelpful responses.

Delivery Issues

Many customers experienced problems with mail delivery, including lost packages, misdelivered mail, and delays.

Staffing Problems

Frequent complaints about insufficient staffing led to long lines and slow service, with only one employee available during peak hours.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment was negative, indicating inconsistency in service quality.

Communication Failures

Customers reported difficulties in reaching the post office by phone, with many calls going unanswered or resulting in hang-ups.
  • JB
    Jessica Burke
    Oct 28, 2025
    1.0
    This is literally the worst location. I have had mail missing, packages never delivered, and just this week I dropped two packages off on Monday morning around 11 am to be shipped and they weren’t scanned until Tuesday night at 8pm! Two whole days of sitting while my label says my delivery date should be tomorrow (Wednesday). Awful.
  • TH
    Ted Hendy
    Oct 11, 2025
    1.0
    I’ve called 10 times this morning during their “open hours” and not a single person has answered my phone call. The USPS distribution center mistakenly sent my package to the Westminster post office and it’s been sitting there for two days. They haven’t even put it back in the system to get it moving again to the right local post office. I’d go pick it up myself if someone would just answer the phone.
  • DH
    Danny Haines
    Oct 2, 2025
    1.0
    I wouldn’t ship from this post office. Last week they stole a package I was sending out worth $300. And when they aren’t stealing it is an incompetent group of employees, even for the USPS.
  • CH
    Colin Hughes
    Aug 2, 2025
    1.0
    Used this Post Office to send in my passport application, they failed to do their job right and send in the signature and proper documentation to verify the application. Disappointed with the people who work here
  • RS
    Rachel Streeter
    Jul 3, 2025
    1.0
    Ratchet, Rude, Lazy, Disrespectful power playing people that work there. Mistreated me and my elderly mother for no reason. Why do you even bother to work there if you dont have the patience and customer service skills for the job you applied for? Make it make sense.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.