Brand Certified
The UPS Store
4.4(184 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
1282 Smallwood Dr W, Waldorf, MD
20603, United States
Certified by The UPS Store • Mar 01, 2026
(301) 645-5966
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/md/waldorf/1282-smallwood-dr-w
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0988 in Waldorf offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - St. Charles Towne Plaza Near Little Caesars Pizza, Wing Stop And United Buffet.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
4.4
184 reviews
5 stars
149
4 stars
9
3 stars1
2 stars1
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Employees consistently provide excellent, friendly, and professional service, with many customers highlighting specific staff members like Mon'a, Asahni, and David for their exceptional support.
Store Environment
The store is often busy and can feel cramped, leading to longer wait times, but staff maintain a positive attitude even during peak hours.
Staff Recognition
Customers frequently express appreciation for individual employees, suggesting they deserve recognition or raises for their outstanding service.
Communication Issues
There are complaints about difficulty reaching the store via phone, with reports of unreturned calls and full voicemail boxes.
- KJKandace Johnson1 day ago5.0Mon’a had superb customer service! She was very kind, helpful and knowledgeable. It’s always a joy to see her and she goes above and beyond to help customers.
- ACAnne CreelFeb 25, 20265.0The UPS store was extremely busy, but he took the time to work with me because my QR code weren’t coming up on my phone. He has always been very professional anytime I’ve been into that Store
- CJCarla JacksonFeb 25, 20265.0Mon'a was amazingly patient and professional with my options on packing and shipping. I always have a pleasant experience here, and today was no exception. Thank you, Mon'a!
- MHM HFeb 9, 20265.0Omgoodness! I tried the self service kiosk and completely screwed up all 3 returns. Thank goodness for Mon'a! Not only was she patient with helping me sort through my errors, but her smile and willingness to go the extra mile to correct my errors made my experience so much easier. In a world of angry customer service reps who make you feel like you're bothering them on their job, it's such a pleasant surprise to have one treat you with such kindness with a smile!!❤️❤️❤️ I wish I had cash to tip her. She was the best! Thank you so much Mon'a. God Bless You!🙏🏽
- LJLaverne JonesJan 30, 20265.0I just moved in the area and walked in to a big surprise. The workers at this store were the BOMB.COM Their names are Khalil, Eric, Mon'a and Asahni. They were AMAZING from start to finish. I have NEVER received this kind of customer service at NO OTHER STORE....PERIODT. Whoever is overseeing them, they deserve a raise. Thank you and continue to do great work. Thank you for ALL you do.
Frequently Asked Questions About The UPS Store
What services does The UPS Store in Waldorf provide?
The UPS Store #0988 in Waldorf offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.
Where is The UPS Store located in Waldorf?
It is located at 1282 Smallwood Dr W, Waldorf, MD 20603, US, in the St. Charles Towne Plaza near Little Caesars Pizza, Wingstop, and United Buffet.
What are the operating hours of The UPS Store in Waldorf?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 5:00 PM, and closed on Sundays.
Is The UPS Store in Waldorf open on holidays?
The store is closed on November 27, 2025; December 25, 2025; December 31, 2025; January 1, 2026; and January 19, 2026. It is open with regular hours on November 11 and November 28, 2025.
What payment methods are accepted at The UPS Store in Waldorf?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact The UPS Store in Waldorf?
You can call them at +1 301-645-5966 or email store0988@theupsstore.com.
Can I find dining options near The UPS Store Waldorf?
Yes, nearby dining options include Wingstop, Little Caesars Pizza, and United Buffet, all located in the St. Charles Towne Plaza where The UPS Store is located.
What nearby stores or services might be useful when visiting The UPS Store Waldorf?
Nearby helpful businesses include Circuit Doctors Electric Services for building supplies, Green Habitat Construction for home improvement, and RecordVision for music and DVD shopping.
Are there local services for shredding besides The UPS Store in Waldorf?
Yes, Shred Nations, a shredding services provider, is located near The UPS Store Waldorf.
What are some nearby community and personal services around The UPS Store Waldorf?
Nearby community and personal services include Charles County Family Day Care Association, Life Journeys Writers Guild, REAL Women Rock, and Bob's Barber Shop for beauty services.
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