Staples Print & Marketing Services

Reviews

• TW

  T Wo

  4 days ago
  1.0
  This is honestly one of the worst Staples stores I’ve ever visited. From the manager to the floor staff, there was an obvious lack of respect toward customers—whether intentional or not. Their attitude came across as dismissive, unprofessional, and at times even discriminatory. I went there specifically for an item that was on clearance. Many people had already confirmed the markdown, and I was willing to drive 20–30 minutes just to purchase it. But once the manager brought the item down from the shelf and realized how deeply discounted it was, he suddenly became unwilling to sell it. What was even more surprising is that the manager himself didn’t even know the item had been marked down. Instead of reflecting on why a customer would know the store’s pricing better than he did—and why a manager wouldn’t know the price of his own inventory—he acted as if we were somehow taking advantage of Staples. This item had already gone through multiple markdown cycles without being sold, yet when an actual customer finally wanted it, the staff made excuses and tried to block the sale. They didn’t seem to understand that clearing out old inventory is exactly what they should be doing. And the irony is: if this item doesn’t sell, Staples ends up wasting even more money shipping it back to a warehouse. People often say online retailers are killing brick-and-mortar stores. But the truth is, many physical stores are hurting themselves because of a few rude or unprofessional employees who drive customers away. Over the past few years, Staples locations across the country have been closing one after another. I doubt the corporate office realizes that some closures are caused not by competition, but by managers and staff who simply do not know how to treat customers. When customers choose online shopping, it’s often because they don’t have to deal with this kind of unpleasant behavior. And sadly, experiences like this only accelerate the decline of stores like this one
• MF

  Mrs. Jessica A Foxx

  Nov 8, 2025
  5.0
  The customer service that I received from the gentleman that worked in the printing department was phenomenal. He was definitely dedicated and knowledgeable about the printing job that I need to have done as soon as possible. He went the extra mile as he served myself in many of the customers that encountered him I would definitely go back because of him
• JW

  Joyce Wren

  Oct 15, 2025
  5.0
  The customer service provider was absolutely high-fiving. The ordered item was delivered on the specified date. The quality of my designed product surpassed what I had in mind. Satisfaction met
• MP

  Mr. LWP Patterson

  Oct 9, 2025
  5.0
  The customer service in the Print Shop at the Staples is great! The lady named Keisha is why I keep returning, she is always so supportive.
• VV

  Vincent

  Sep 26, 2025
  5.0
  The Manager in Waldorf Staples, is very professional. I don't know if she is the Manager, but she knows a lot, and she is a big help to her co-workers; Thanks Ms. Keyshia 💯

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