Staples

Reviews

• GE

  GreatMail Email

  Feb 14, 2026
  3.0
  Just visited and none of the machine fax option was working and the new female in the copy center said our network isnt working and both cost ma Hines behind the counter dont work. So blase about it. This place is usually great but do the new people want to work. Why aren't the fax options working? This rating should be higher for the seasoned staff but new staff ...no. Fix the faxing option
• TR

  Taylor RobinsonBrown

  Jan 15, 2026
  1.0
  Honestly whoever is the manger needs to be fired. Long lines for Amazon returns and multiple times did the cashier request for help and was denied. It’s ridiculous how they know they short staffed but continue to allow lines to go that far.
• AM

  Amber Miller

  Jan 10, 2026
  1.0
  Figured out party city is closed said to go to staples for all of our balloon needs. Went to staples waited 10 min for a crew member to tell us they couldnt help us because no one is trained to do the balloon station. Sirousely! What! My 8 yr old daughter can blow up a balloon. We just left.
• BM

  Bob Miceli

  Dec 29, 2025
  1.0
  I went to Staples on 301 to return 2 items ordered from Amazon. I was told that a "scanner problem" meant that Amazon returns couldn't be processed until 3:30pm. It was 2:30pm. So it goes. I called the store around 5pm and asked if their scanner problem was resolved and was told they were again doing returns. So I drive back and am met with a sign "Amazon Closed after 6pm." It was 7:10pm. THERE WAS NO SUCH NOTICE POSTED AT 2:30pm during my 1st attempt. The woman at the register acted as though my pointing out that the 6pm sign wasn't posted earlier in the day wasn't anything she much cared about. I've had less than stellar interactions with the staff in previous visits but nothing like today. I'll find another Staples and hope their staff shows a bit more concern for the customer.
• JJ

  JaVonna

  Dec 22, 2025
  1.0
  I am submitting this complaint to formally document an unprofessional and unacceptable customer service experience at this location on 12/22/25 around 4:00pm. I visited the store to complete an Amazon return, as the business is designated as an authorized Amazon return location. I presented several items for return, at which point the associate assisting me expressed dissatisfaction and stated—under her breath—that her manager would need to assist due to the number of items. From the register the manager was standing, he asked how many items were being returned. I answered clearly. He responded with a visible smirk and an expression of displeasure, then disengaged without providing assistance, leaving the associate to proceed. The associate’s demeanor thereafter was overtly unpleasant, dismissive, and inconsistent with any reasonable standard of customer service. The manager’s conduct was unprofessional, and the associate’s behavior was inappropriate and unacceptable. At no point was courtesy, professionalism, or respect demonstrated. This interaction occurred while I was utilizing a service the store actively promotes and advertises. This complaint is submitted to ensure the incident is formally recorded and addressed. No customer should be subjected to dismissive behavior, visible contempt, or retaliatory attitudes when seeking routine services. Failure to maintain basic standards of professionalism reflects poorly on management oversight and staff training. I then proceeded to pick up a UPS Access Point package and the associate was far more pleasant. I believe her name was Sharonda. Please forgive me for any misspelling of her name. She was helpful and exuded a positive attitude unlike her counterparts, whom which had something negative to say about her before she was asked to assist me. I expect this matter to be reviewed and addressed accordingly by someone in Corporate; I will ensure this review is escalated.

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