United States Postal Service

1.8
124 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 14605 Elm St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14605 Elm St, Upper Marlboro, MD
20772, United States

Hours

Reviews

1.8
124 reviews
5 stars
16
4 stars
5
3 stars
8
2 stars
6
1 star
89

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with package deliveries, including misdeliveries, packages marked as delivered but not received, and lack of accountability from staff.

Customer Service

Many reviews highlighted rude and unhelpful interactions with staff, particularly with supervisors and delivery personnel, leading to frustration among customers.

Operational Hours

Customers expressed dissatisfaction with inconsistent opening hours and long wait times, often finding the post office closed during posted hours.

Staff Performance

While some staff members were praised for their helpfulness, many reviews indicated a general lack of professionalism and efficiency among delivery personnel.
  • GM
    Gene Meader
    Dec 16, 2025
    1.0
    If you need your patience’s tried come on down. !Merry Christmas y’all
  • JS
    Janney S.
    Aug 19, 2025
    1.0
    They open when they want to, almost 9:30am and they are still closed on a Tuesday! Literally all these people waiting and just opening up!!!
  • LM
    Lonny McDaniel
    Aug 9, 2025
    1.0
    Waiting 30mins for them to open. 9am open and it didn't open until 9:30am.
  • SE
    Shiela Elkins
    Jul 29, 2025
    1.0
    This post office can't get pre-scheduled package pickups right to save their souls. Doesn't matter if I schedule the pickup the day before or a week before. The package will sit outside my house multiple days in a row. And I usually have to call them about it before they'll deign themselves to complete the pickup. I'm not talking about once in a while. I mean *every* time I have a package pickup scheduled. (Once or twice per month for over a year.) They have the temerity to blame it on "the system", but I've used this service for several years now in multiple cities and in different states, and I *never* had a problem like this until i moved to Upper Marlboro. So, Upper Marlboro Post Office, tell me again how this is a USPS system issue and not a *you* issue! Why do postage prices keep going up despite Post Offices providing both less and lousy service?
  • NN
    null
    May 17, 2017
    2.0
    Sometimes someone sweet will answer the phone and assist, they know who they are but sometimes...I mean most times the drivers/whomever loads the trucks forgets a package and the site will say out for delivery after your mail has already arrived and your item might show up the next day or not at all.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.