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United States Postal Service

1.8
(126 reviews)

Business Details

14605 Elm St, Upper Marlboro, MD
20772, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 14605 Elm St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14605 Elm St, Upper Marlboro, MD
20772, United States

Hours

Reviews

1.8
126 reviews
5 stars
16
4 stars
5
3 stars
8
2 stars
6
1 star
91

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with package deliveries, including misdeliveries, packages marked as delivered but not received, and failure to attempt delivery.

Customer Service

Many reviews highlighted poor customer service, with complaints about rude staff, long wait times, and lack of accountability from management.

Operational Efficiency

Customers expressed frustration over slow service, including long lines and delays in mail processing, as well as issues with staff availability.

Accountability Concerns

There were multiple mentions of lost mail and packages, with customers feeling that the postal service was not taking responsibility for these issues.
  • NL
    Natalie Lisella
    Feb 2, 2026
    1.0
    I have not had any mail delivered in over a week. Although our country road was cleared on day 1 of snow. It's the first of the month, I am expecting important mail. And I am unable to pick it up. I thought the postman delivered in rain, sleet or snow.
  • MK
    Michelle Kinzer
    Jan 13, 2026
    1.0
    I’d give zero stars if I could. 3 works none helping a long line of people. It’s like everyone is on break but right in front of your face terrible customer service. Employees peeking out from the back , like yup still here in this long line. If you can find another post office do so . Only reason I haven’t said anything like I want is bc I can’t afford for them to mess up my packages. Avoid if possible
  • GM
    Gene Meader
    Dec 16, 2025
    1.0
    If you need your patience’s tried come on down. !Merry Christmas y’all
  • DW
    Da Whiteman
    Dec 2, 2019
    1.0
    I thought people were lazy, then you NEVER meet a person that worked for the usps
  • NN
    null
    May 17, 2017
    2.0
    Sometimes someone sweet will answer the phone and assist, they know who they are but sometimes...I mean most times the drivers/whomever loads the trucks forgets a package and the site will say out for delivery after your mail has already arrived and your item might show up the next day or not at all.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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