United States Postal Service

1.6
200 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 9801 Apollo Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9801 Apollo Dr, Upper Marlboro, MD
20774, United States

Hours

Reviews

1.6
200 reviews
5 stars
17
4 stars
7
3 stars
5
2 stars
12
1 star
159
  • AH
    Ale Herrera
    Jul 30, 2025
    1.0
    terrible customer service i went to process my daughter passport and they said no walk-ins and the website said they do walk-ins, waste my time and the front desk lady very nasty, im not going never again
  • NS
    Natasha ShaMone
    Jul 28, 2025
    4.0
    07/23/2025- This post office usually has a long single line for service. There are at least 1-3 postal clerks at the register. This time things went fast. I kinda wish there was a way to educate consumer’s(customers) of postal changes prior to being in the line. I had four letters in a letter size envelope with key chain pouches inside each one. Now from Nov.2024 up to July 23rd; we have been placing regular stamps on the letter size envelope and just tossing them into the drive up mail box, but this time I had to come in, to purchase four stamps. Well, surprise, the clerk told me that my four items are now considered parcels and needed to be weighed!!! To mail the letter out now cost $6.80 each!!!😱😱😱
  • RS
    Ria Smith
    Nov 20, 2024
    1.0
    POOR CUSTOMER SERVICE AND DIRECTION. I attended this location on November 20 around 3:30 PM. Of the three people in the lobby only one woman was actively waiting in line while the others were filling out information. Since no one was directing the line or even giving a simple “hello” upon entering the store I stood behind the woman I perceived to be in line. After she was finished, I proceeded to the desk only to be told that despite standing there for the past 15 minutes I was not in line even though I explained how I had been standing behind the lady who just serviced. The clerk continued to go back and forth with me saying I assumed I was in line until the man behind me thankfully acknowledged I was there before him. I would expect the people working at the store to pay attention to the customer flow around them. Guess customer service doesn’t exist anymore, and around the holidays. SMH I won’t be visiting this again
  • SF
    Sharron D. Faulkner
    Jun 5, 2017
    1.0
    Always a long line
  • MK
    Mark Kelly
    Oct 6, 2012
    2.0
    Sta away from this Post Office if you can. It is very crowded. I can't blame the staff, but there are not enough people to wait on the crowds that are in here most of the time. An whatever you do, don't go here during Christmas rush.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.