The UPS Store

Reviews

• AF

  Armando Flores

  Mar 28, 2026
  3.0
  They lost my FedEx flat package for three days got the run around when I inquired. Employee admitted that this happens. It shows up after the third day in the FedEx system.
• TH

  Tatiana Harris

  Mar 18, 2026
  1.0
  I don't know if it's your location that delivers packages to the Silver Spring area or different location and if it is then I apologize but this has happened more than I can count I want to say maybe 15 times now where I get packages from sample companies and unfortunately I don't get tracking information sometimes and your delivery drivers are putting sorry we missed you Post-it notes on the door of the outside my apartment building that has over 8 units and not putting the name or the apartment number of the person it's being deliver to and when I try to call UPS customer service they won't tell me who the name it belongs to the Post-it note so I can write the name and do the driver's job. So if it's all the same to you can you please tell your drivers that they really need to start writing the name of who belongs to or at least the apartment number cuz I don't feel like wasting my time going to the Michael store and then tell me it's for a whole different person!
• TK

  Tina Kao

  Feb 14, 2026
  1.0
  I came in Feb 14. The 1 star is for whoever owns this place. How do you have only ONE employee working at the busiest lunch time on a Saturday while customers wait forever. You did one good thing though, and that’s your employee. I give the employee 5 stars for his professionalism and patience, though. Hire more weekend staff!
• BA

  Birhanu Abayneh

  Jan 10, 2026
  2.0
  I remained wondering I couldn't get my own package sent to me 4 days ago
• KS

  Kyle Sullivan

  Jan 6, 2026
  5.0
  Unlike the store on Veir Mills Road, the downtown Silver Spring store is fast and staff are extremely helpful. Thank you!

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