United States Postal Service

1.8
191 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 14030 Connecticut Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14030 Connecticut Ave, Silver Spring, MD
20906, United States

Hours

Reviews

1.8
191 reviews
5 stars
28
4 stars
8
3 stars
3
2 stars
13
1 star
139

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful behavior from staff, with several instances of staff being dismissive or aggressive.

Service Efficiency

Customers frequently mentioned long wait times and slow service, particularly during busy periods, leading to frustration.

Mail Delivery Issues

Numerous complaints were made about misdelivered or lost mail, with customers expressing concern over the reliability of mail carriers.

Mixed Experiences

While some customers had positive interactions with specific staff members, overall experiences varied widely, indicating inconsistency in service quality.
  • AM
    audie muniz
    Jan 2, 2026
    1.0
    I been there to that station for cup of Year now,and always some issues or no enough staff or are busy in the back or they are in lunch.i go there cause is close to my house otherwise I could go to twins brooks they trick me much better.
  • KC
    Keith Cook
    Dec 13, 2025
    5.0
    Contrary to other reviews, the staff here is very helpful and patient. More than I can say for my fellow customers!!
  • MR
    Miguel Ramos
    Dec 3, 2025
    5.0
    I came here to get my passport and Ana was a good worker she help me with everything
  • MP
    Maya Persaud
    Nov 15, 2025
    5.0
    The staff are very friendly and helpful. The process of dropping off packages is quick and the line has never been long for me. There’s a self service kiosk for people with prepaid labels, so that makes it easier for me if the line ever is too long, or I have a lot of packages.
  • YH
    Yonas Harris
    Oct 30, 2025
    1.0
    They don’t answer the phone and the supervisor is never at the spot

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.