Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 13217 New Hampshire Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
13217 New Hampshire Ave, Silver Spring, MD
20904, United States
Hours
Reviews
2.2
156 reviews
5 stars
35
4 stars
11
3 stars
4
2 stars
10
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some employees praised for their helpfulness while others are described as rude and unprofessional.
Staffing Issues
Many reviews mention chronic understaffing, leading to long wait times and frustration among customers.
Mail Delivery Problems
Numerous complaints about misdelivered mail and packages, with reports of lost items and poor handling of delivery requests.
Cleanliness and Maintenance
The post office is described as needing upgrades and better maintenance, with some customers noting a messy environment.
Positive Experiences
Despite the negative feedback, some customers report positive experiences with specific staff members who provided excellent service.
- KBKathy BittingerNov 3, 20251.0Understaffed or long lines... usually both. Avoid it unless you have a lot of time to waste.
- DRDiana Dere ROct 25, 20252.010/24/2025 WHY are we receiving everyone else's mail (Avonshire HOA Silver Spring) and not our own past two weeks? Waiting for critical documents. We got mail for all the other houses and just a couple pieces that are ours. Our usual bills are missing that should have been in this week's mail; instead we have other people's bills! Can see one wrong piece of mail delivery but we had 8 pieces of wrong mail delivered this week! and our own is missing!
- MCMonica CabreraOct 4, 20255.0Great service! Emmanuel was very patient and helpful. He helped me with my boxes and was very pleasant. I like this location much better than the closest one to me. I rather come here!
- MTMmah TuraySep 8, 20251.0Wow worst post office ever I’m actually shocked how long the line is they they don’t care . And why is only one person Working ?
- MVMaja VreniosSep 4, 20251.0The worst customer service. Very mean gentleman who is simply rude to people. The tall guy over there ... It happened to me few times and I would never come back there !
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services are available at the United States Postal Service located at 13217 New Hampshire Ave?
This USPS location offers mail and package services, money orders, Post Office boxes, passport processing, gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications and can take passport photos by appointment. Please complete and print your passport application before visiting.
Do I need an appointment for passport services at this USPS location?
Most passport services require an appointment scheduled through the online scheduler. Limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
The USPS at 13217 New Hampshire Ave is open Monday to Friday from 9 AM to 5 PM, Saturdays from 9 AM to 3 PM, and closed on Sundays.
How can I reserve a PO Box at this location?
You can search for and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete your setup in person at the Post Office by bringing valid ID.
Are the PO Boxes accessible after regular business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary, so check with this local Post Office for specific lobby access hours.
What nearby financial institutions can customers visit before or after going to the USPS?
Nearby financial institutions include Capital One Bank, Sandy Spring Bank, and various ATMs like Bank of America ATM and LibertyX Bitcoin ATM, convenient for banking or cash needs.
What local eateries are close to the USPS for a meal before or after your visit?
Pizza Hut is a nearby pizza restaurant customers can visit for a meal or a quick bite before or after visiting the Post Office.
Where can customers find beauty and wellness services near this USPS?
Nearby beauty and wellness options include Chic Javore Hair, Lena's Hair Salon, Anna's Nails, and Lotus Point Wellness offering hair, nail, and wellness services.
Are there any community or social service organizations near the Post Office?
Yes, Joshua's Mission of Hope and PMI Silver Spring Chapter offer community support and nonprofit services close to the USPS location.