Brand Certified
United States Postal Service
1.6(320 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
11431 Amherst Ave, Silver Spring, MD
20902, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11431 Amherst Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
11431 Amherst Ave, Silver Spring, MD
20902, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.6
320 reviews
5 stars
38
4 stars
7
3 stars
9
2 stars
8
1 star
258
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several specific complaints about individual employees being disrespectful.
Service Efficiency
Customers frequently mentioned long wait times and understaffing, leading to frustration and dissatisfaction with the service.
Missing Services
Numerous reviews highlighted the lack of essential services, such as stamps and passport photo services, which were often unavailable.
Mail Issues
There were multiple complaints about lost or misdelivered mail, contributing to a lack of trust in the postal service at this location.
- MAMesfin AsfahaFeb 26, 20265.0Mr. Dorian was very helpful, patient, understandable and very comical to make customers to feel at easy when assisting. He was this way with each individual customers. Line was moving fast & everyone was very appreciative.
- AAAndyFeb 26, 20261.0The worst service ever! Will lie straight to your face and deny you service! Never again!
- NSN. Saraeva-SanchezFeb 26, 20261.00 star is what this office truly deserve. Do not come here for passport applications. We had an appointment with and it didn’t matter. We were told the right person wasn’t available and was doing something in the back. We were waiting for 45 min and gave up. This is simply disrespectful! The funny part? - they asked for a 5 star review when checking us in.
- KMKeith MellnickFeb 13, 20261.0The staff were very professional and polite. But I called from half an hour away to confirm they could do fingerprints that day and they said yes. I arrived an hour later and was told the machine is down.
- ETEric TowlerFeb 12, 20263.0Understaffed and interested employee, e.g. did not put put sign that don't have stamps and caused multiple people to wait in line to find out
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
Brand Certified Facts from United States Postal Service
This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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