United States Postal Service

2.8
134 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 940 Thayer Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
940 Thayer Ave, Silver Spring, MD
20910, United States

Hours

Reviews

2.8
134 reviews
5 stars
46
4 stars
8
3 stars
6
2 stars
15
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or unprofessional.

Package Handling

Numerous reviews highlighted issues with lost or misplaced packages, leading to frustration and distrust in the service.

Long Wait Times

Customers frequently complained about long lines and slow service, especially during peak hours, indicating a need for better staffing.

Inconsistent Operations

There were multiple reports of the post office not adhering to posted hours, leading to customer frustration.

Mixed Experiences

While some customers praised the friendly service from certain staff members, many others had negative experiences, suggesting inconsistency in service quality.
  • MS
    Ming Siri
    Nov 5, 2025
    1.0
    The asian lady staff why ? She look angry all the time. not impolite , speak rudely. If she don’t want to work she can sleep at home all day all year
  • SM
    Snow M
    Oct 24, 2025
    1.0
    I had my own label and I dropped my package in that drop off box meaning I didn’t wait to get the receipt. It was stolen! It’s so expensive! The employees there take advantage of packages that aren’t scanned for. If you use this location please make sure you wait in the line and get that receipt or you will lose money! People be stealing our hard earned money, God will deal with them.
  • RG
    rustedaspie Jon G
    Oct 14, 2025
    3.0
    the second avenue and spring street location (now an apt building) was likely sold by usps nationally to comply with a 2006 law requiring the USPS to fund their retirement plan 75 years in advance. Law was repealed in 2021. But retired postal workers must accept medicare advantage health insurance as an employer benefit not original medicare. Bethesda lost 2 post office locations to sales to prepay retirement plans- one on Arlington road now an apartment building. The other was a historic building with a madonna of the trail statue. Only USPS location left there is on rt 355 at the bottom of Adagio apts.
  • AL
    Amare Law
    Aug 18, 2025
    5.0
    Customer Service at its BEST !!! Thank you so much, Konjit Kitaw
  • PP
    pureAngelik
    Aug 13, 2025
    1.0
    Only one lady was working there so it was so SLOW and dont get me started on the amount of mosquitoes 😒

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.