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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 940 Thayer Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.7
139 reviews
5 stars
46
4 stars
8
3 stars
7
2 stars
15
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.
Long Wait Times
Customers frequently reported long lines and slow service, especially during peak hours, leading to frustration.
Package Handling Issues
There were multiple complaints about lost or mishandled packages, with customers expressing concerns about theft and lack of accountability.
Inconsistent Operations
Customers noted issues with the post office's hours and availability of services, including locked self-service kiosks and staff being unavailable.
Mixed Experiences
While many reviews were negative, a few customers praised specific staff members for their helpfulness and positive interactions.
- MMMikeJan 3, 20261.0Useless staff. Waited 30 min only to have staff tell me they don't know if forwarding mail from two different old addresses was possible. The lady handed me a form and said "fill this out". I asked for a pen (as there were none on the customer counter). The staffer looked for a pen for about three seconds, said nothing and took next customer, even though I was standing off to the side, awaiting a pen... She continued ignoring me and took a second customer. After a few mins of NOTHING,,,,I reached behind an empty sevice register/counter spot, only to have another staffer (who hadn't said a word to his customers for 30 min.) speak up and say,"you can't do that". I left and found another location.
- SCSue ColbertDec 30, 20251.0Silver Spring, MD has USPO's, in The Most Inconvenient Places, for The Handicapped; Seniors, and Folks, which are Too Poor To Afford Anything, Other than The Basics: Clothing; Food & Shelter There was A USPO on 2nd Ave, In Silver Spring, MD, with Lots of Convenient "Ride On", Buses, To, and From The Silver Spring Metro Station, but now: each USPO, can't Be Accessed, Easily, for *WMATA, has Made Confusing Name Changes, of their "Q, & Y" Buses, and have now have The Kind of Drivers with Very Poor CS/PR Skills; Mistreats The Handicpped; Immigrants, and Seniors! It's Hard To Connect with, The Buses, at Wheaton, MD Metro Station, Except The Ride On 40 Bus, which has Great Drivers, but Does Not have Any Sensible Bus Connections, To The Wheaton Library; M&T Bank, Pop Eyes, and The Friendly, yet hard To Access Amherst Ave, USPO, from Silver Spring, MD, and It Forces us To Wonder, if we have Smart Folks, in Leadership, at WMATA, and if they Co-Ordinate with The Great Montgy Cnty, MD Ride-On Buses! WMATA, has "EFFECTIVELY", SCREWED EVERYTHING, since they've CHANGED THE BUS NAMES from Q'S, and Y'S, TO their M'S which is A DEEP DAMN WASTE, of $$, and PROMOTES UTTER CONFUSION, and which REALLY WASTES, our TIME! IT DOESN'T MAKE ANY SENSE, nor HAVE ANY SIMPLE SOLUTION, TO: Our Already FINANCIALLY SCREWED Life, with TONS, of UNWANTED CONNECTION CONFUSION! IT'S RIDICULOUS! NO APOLOGIES!
- JQJocelyne Barriga QuiqueDec 19, 20251.0The customer service is this office is terrible! Before I label and closing my envelope ,I asked if the product ( 2 oz plastic bottle ) can be sent to Spain. She barely looked at me and yes . Then I closed the envelope and gave her and she was upset when read Spain and told me" it cant be sent for restrictions". She didn't explain what kind of restrictions and she called the next client. I understand if there are restrictions but I can't understand her bad customer service.
- JJJNov 26, 20253.0Meh....about as good as your average office. Never enough workers, long lines. The people are just OK at customer service. The guys with the dreads is always nice. The young girl with the short afro needs a little work. Loom at people when you speak and speak clearer. I couldn't understand anything she said because she basically mumbled the whole time. Perk up and speak girl.
- DADan AllenNov 24, 20251.0Not even a real post office. Waited in line for 20 minutes to be told they just don’t do international mail with customs forms and I need to go to a different post office. Is the computer broken? Was that guy just lazy and didn’t want to deal with it? No idea, no explanation was given.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 940 Thayer Ave?
You can send mail and ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this USPS location?
Yes, you generally need to schedule an appointment online for passport services, though limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 940 Thayer Ave?
The Post Office is open Monday through Friday from 9 AM to 5 PM, and Saturday from 9 AM to 3 PM. It is closed on Sundays.
How can I reserve a PO Box at this location?
You can search for available PO Boxes and reserve one online at the USPS website, then complete the setup in person at your local Post Office.
Is there 24/7 access to PO Boxes at the 940 Thayer Ave Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary, so check with this local Post Office for specifics.
Where is the nearest coffee shop if I visit the USPS at 940 Thayer Ave?
Prime Coffee & Bakery, a cafe and bakery, is located nearby and a convenient spot to enjoy a coffee before or after your visit to the Post Office.
Are there fitness options close to the USPS location on Thayer Ave?
Yes, Club Pilates and Fitness Together gyms are nearby, providing great options if you'd like to work out before or after your postal errands.
What dining options are near the United States Postal Service at 940 Thayer Ave?
You can find nearby restaurants like Negril - Silver Spring and Underground Pizza Company Silver Spring, ideal for a meal after visiting the Post Office.