The UPS Store

4.6
345 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5409 in Silver Spring offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Briggs Chaney Marketplace (Rte 29 & Briggs Chaney Rd).

Details

  • DeliveryNot available

Location

The UPS Store
13842-A Outlet Dr Briggs Chaney Plaza, Silver Spring, MD
20904, United States

Hours

Reviews

4.6
345 reviews
5 stars
309
4 stars
3
3 stars
2
2 stars
0
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Ketan and Amixa, received consistent praise for their professionalism, friendliness, and willingness to go above and beyond for customers.

Efficiency

Many reviews highlighted the quick and efficient service, with customers noting fast processing times and minimal wait.

Cleanliness

The store was frequently described as clean, organized, and welcoming, contributing to a positive customer experience.

Helpful Staff

Customers appreciated the helpfulness of the staff, who provided assistance with various needs, including shipping, printing, and notarizing.
  • HC
    Henrietha Che
    3 days ago
    5.0
    Excellent service each time I have come there for various services. They are quick and efficient. Plus very jovial and lively personalities.
  • NE
    Nkemtaji Esther
    3 days ago
    5.0
    He has great customer service. Their services and customer service makes me to come here all the time.
  • KB
    Kiyan Brown
    4 days ago
    1.0
    I had the worst experience today at this location. I don’t like to write bad reviews but I couldn’t let this one slide. I came to return few things some of them just needed the barcode printed and some not. I didn’t know the difference because i had already paid online for the shipping. She was rudely telling me “no no no you have to print. And next time come prepared it is not our job to close the box for you.” I just tell her I printed both pages because I wasn’t sure witch one they will use before i close the box. She request that i had a box even though i had already put it in a seal bag and just needed to scan the barcode, then i paid for a box and when i cane back she accepted the package of a guy in front of me without box. And again she was so rude with me. In addition to that there was another lady that was complaining with her because she told her coworker to charge for something that he wasn’t going to charge at first and the other lady was mad at her. She is really bitter and disrespectful.
  • MM
    Maurice Massie
    4 days ago
    5.0
    These are my favorite ppl I’ve never had a issue and they are very professional lo e them there
  • JD
    Jill Doll
    Dec 31, 2025
    5.0
    This UPS Store was open on New Year's Eve day (not all were). The employees were extremely kind, helpful, and very very patient.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5409 in Silver Spring offer?

The UPS Store #5409 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.